Salesforce Product Manager - Skechers

Headquartered in Southern California, Skechers has spent nearly 30 years helping men, women and kids everywhere look and feel good. Developing comfort technologies is at the foundation of all that we do—delivering stylish, innovative, and quality products at a reasonable price. From our diverse footwear offering to a growing range of apparel and accessories, Skechers is a complete lifestyle brand.

With international business representing over half of our total sales, we have product available in more than 170 countries and significant opportunities for continued expansion worldwide. We sell our collections direct to consumers through more than 4,000 Skechers stores around the globe and Skechers e-commerce sites, as well as through a network of third-party partners.

Our Enterprise Applications team is focused on modernizing our tech stack to support Skechers’ growth worldwide.  To that end, Skechers has invested in Salesforce Service Cloud, Consumer Goods Cloud and CloudCraze and we are seeking a talented and highly motivated Product Manager to drive forward our Salesforce initiatives.

As a Salesforce Product Manager, you will work with stakeholders to define business needs, implement product strategy and own the end-to-end lifecycle of the Salesforce systems. You will work with our Skechers and SI technical teams on design, building solution components, unit testing, and driving forward Salesforce initiatives around the globe.

Our team culture values innovative thinking, diversity, creativity, listening and working collaboratively with all team members.

RESPONSIBILITIES

• Support the end-to-end product management process from idea generation, requirements gathering, prototyping, and delivery
• Facilitate and lead effective discussions during meetings with stakeholders and cross functional teams to drive Salesforce initiatives.
• Research solutions and formulate proposals to solve requests from business partners
• Supervise configuration, quality assurance, testing, and deployment of Salesforce systems
• Work with Skechers and SI technical teams on design, development, configuration, interfaces, and product feature enhancements for Service Cloud, Sales Cloud and CloudCraze platforms
• Help to manage integrations between Salesforce and third-party platforms and technologies
• Identify, advance, and remove roadblocks, triage defects, and provide clarity for customers on issues or bugs 
• Responsible for day-to-day execution and planning, personnel development, and resourcing for Salesforce teams
• Manage project/ticket backlog, and facilitate backlog grooming with development team
• Conduct analysis to quantify how features are performing, level of customer satisfaction, and provide suggestions for improvements

• Recommended Salesforce Certifications: Administrator, Advanced Administrator, Platform App Builder, Platform Developer I & II, Application Architect, System Architect
• Client-side (Lightning Web Component, JavaScript, HTML, Visualforce, CSS) & server-side (Apex) expertise
• Experience using Salesforce data tools (Data Loader, DemandTools, VS Code).
• Experience integrating Salesforce with third party systems via web services (REST & SOAP, JSON & XML, etc.)
• Experience with configuration of all new and existing Salesforce features including Amazon Connect and Service Cloud Voice, Einstein features, Tableau, chat bot, Retail Execution 
• Excellent verbal and written communication skills
• Self-directed and comfortable working in fast-paced environments 
• Able to solve complex problems and offer new perspectives on existing solutions
• Proficiency of Microsoft Office and product management tools (i.e. Atlassian suite)

WORK EXPERIENCE

• Minimum 7 years professional experience in the Salesforce ecosystem
• Minimum 5 years Salesforce Service Cloud experience
• Minimum 5 years Salesforce Sales CRM experience
• Experience with Salesforce Lightning platform 5+ years (preferred)
• Experience with Salesforce B2B Commerce Cloud (preferred)
• Experience implementing new instances of Salesforce.com for global implementation
• Experience setting up and maintaining DevOps solution for multi-org code release

JOB-RELATED EDUCATION

• B.S. in Computer Science, Computer Information Systems, Engineering, Business Administration, or another relevant field of study, or equivalent work experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

PHYSICAL DEMANDS-

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear.  The employee frequently is required to walk; sit, reach with hands and arms, and stoop, kneel. The employee is occasionally required to sit for long period of times.

All your information will be kept confidential according to EEO guidelines.

The salary range for this position is $125,000-$175,000.