Salesforce Marketing Cloud Developer-(3281096) - Partners Healthcare System

Summary

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

The primary role of this position will be to design, develop and support Salesforce Marketing Cloud solution design and development tasks.

Principal Duties and Responsibilities:

• Works with project team of users and analysts to develop technical requests ensuring design will integrate with current systems.
• Develops project technical work plan and enforces adherence.
• Collaborates with other Digital staff (Operations, Network Services, etc.) to provide inter-disciplinary technical solutions.
• Assists developers and analysts in coding, testing, implementing, and maintaining systems for Salesforce Marketing cloud.
• Writes and organizes internal documentation for Salesforce Marketing Cloud.
• Maintains integrity of applications by routinely running data checks and analyzing errors and imbalances. Works to identify causes and prevent further occurrences.
• Works with vendors and application teams, and other Systems Programming staff to develop core infrastructure technologies and frameworks, using best practices, that are highly scalable, stable, and performant.
• Mentors’ others in Systems Programming in the design, implementation, use, and support of said applications and core utilities both individually and in team-based mechanisms such as code review and team design sessions.
• Participates in team’s on call rotation to triage and resolve incoming issues as necessary. On call rotation requires 24x7 availability for one week and potentially similar availability during the backup on call week.

• Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Other duties and responsibilities as assigned

Qualifications:

• Bachelor’s degree in computer science or related field, or equivalent work experience.
• At least 2 years of progressive work experience in Salesforce Marketing Cloud: Business Unit Strategy, Sender Authentication Package setup, Journey Builder Creation, Email Template creation, etc.
• Strong technical skills required, including the proven ability to design, implement, and maintain large, complex software libraries.
• Ability to translate business need into technical specification and set realistic goals for the completion of said needs.
• Stay updated on emerging industry technologies and trends. Act as a technical leader for entire group.
• Ability to work and be flexible within a complex work environment with competing priorities.
• Ability to assume a high level of responsibility.
• Ability to take a project from conception through to deployment and support.
• Experience with Visual Studio, Visual Studio Code, Team Foundation Server, Azure Dev Ops, and SharePoint is desired.
• Experience with Agile, Scrum or CMMI software development methodologies is desired.

Skills/Abilities/Competencies:

• Understanding of distributed web application development concepts and object-oriented programming.
• Experience developing large-scale applications using modern frameworks like React, Bootstrap, etc.
• Exposure to systems analysis, application design and testing. Ability to write clear technical documentation.
• Able to act independently or under very general direction.
• Excellent interpersonal skills to effectively communicate with cross-functional teams, including technical and non-technical staff at all levels of the organization.
• Ability to successfully negotiate and collaborate with others with different skill sets, backgrounds, and levels within and external to the organization.
• Ability to assist developers and analysts in coding, testing, implementing, and maintaining systems.
• Desire to learn and stay updated on emerging technologies and trends.

Supervisory Responsibilities:

• No direct reports; may provide guidance to less seasoned and new staff

Fiscal Responsibility:

• Demonstrates fiscal responsibility by effectively using Mass General Brigham resources

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Remote role, optionaloccasional local travel to MGB sites, vendors, and/or conferences

• Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.
• Normal office working conditions. The noise level in the work environment is quiet to moderate.
• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision and depth perception.

Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.