Salesforce Business Systems Analyst at Community Foundation for Southeast Michigan

Are you a tech-savvy problem solver with a knack for uncovering how things work? Ready to take the next step in your career? Join a leading non-profit in Detroit as we embark on a digital transformation journey!

The Information Technology Services (ITS) team is seeking an innovative and detail-oriented Salesforce Business Systems Analyst. Whether you're transitioning from consulting or have in-house experience, you'll be pivotal in driving organizational change through our new Salesforce platform. Our internal systems are essential for interfacing with donors and grantees, supporting our mission across southeast Michigan.

Key Responsibilities

• Lead. Facilitate sessions with department leaders to gather requirements, understand business processes, and identify efficiency opportunities.
• Document. Capture requirements in user stories, business processes, and data flows, ensuring alignment with stakeholders.
• Design. Leverage your Salesforce expertise to translate requirements into scalable solutions, focusing on the end user experience and best practices.
• Partner. Collaborate with the IT Service Delivery Manager to develop project plans, milestones, and roadmaps.
• Build. Actively build, configure, test, and deploy solutions throughout the project lifecycle.
• Engage. Foster relationships across departments, uniting key stakeholders and promoting cross-departmental collaboration.
• Test. Develop and execute comprehensive test scripts that simulate real user workflows, going beyond just confirming the output of the build.
• Empower. Enhance team capabilities by creating and delivering training content, ensuring a deep understanding of the platform and data model.
• Adapt: Develop and implement strategies to manage change, communicate effectively with stakeholders, and provide support throughout the transition process.
• Explore. Stay current with platform enhancements and drive continuous improvement to support our mission of community impact.

Requirements and Qualifications:

• Bachelor's degree, technical focus not required.
• 5+ years of experience as a Business Systems Analyst, Consultant, or Systems Analyst in IT or service delivery.

• 5+ years of experience with the Salesforce platform with end-to-end implementation experience. NPSP and Outbound Funds Module experience is a plus.
• Ability to work in a hybrid environment with 3 in-office work days a week on average.
• Proficiency in process mapping tools like LucidChart, Visio, or Miro.
• Experience with software implementation methodologies (Agile, SCRUM, Waterfall) and tools (Jira, Microsoft Project, Smartsheet, Asana).
• Strong background in Change Management and driving user adoption.
• Understanding of web service concepts, data models, and data flow across systems.
• Analytic experience with tools such as Tableau, PowerBI, and Domo are beneficial.
• Alignment with CFSEMs mission, vision, and values (check them out here:
  CFSEM Values
  ).
• Excellent verbal and written communication skills. Comfortable in working with stakeholders at all levels of the business.
• Proficiency in MS Office Suite and other related software.

Benefits:

• The Community Foundation for Southeast Michigan offers a robust benefits package including 20 days of vacation accrued monthly, 5 personal days, 13 holidays, 9 sick days accrued monthly, paid parental leave, hybrid work model, and employer paid short/long-term disability.
• The Community Foundation also offers a pension retirement program after 1 year of service which contributes 10% of salary.

Compensation details: 72000-90000 Yearly Salary

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