Salesforce Business Analyst/Trainer - Systems Plus, Inc.

Tracking Code: 01037

Candidates must be residents of DC, MD, or VA.

Daily Responsibilities:

• Plan, develop, and provide training programs, using adult learning theory and expertise, and knowledge of the effectiveness of methods such as face-to-face training, distance learning modules, and workshops.
• Organize and lead training sessions at the federal client site.
• Create tutorials (live/recorded) to help end-users learn and use newly developed Salesforce applications.
• Works with clients and end users to gather, understand, and define business requirements.
• Develop user stories and to-be process flows to support the design and development of Salesforce-based solutions.
• Create Use cases, Requirement Document, Requirement traceabilitymatrix (RTM), Impact Analysis, Workflows, Test case etc.
• Collaborate with developers to unit test and verify that solutions meet the requested business requirements.
• Be highly organized, systematic, and proactive in managing quality and exceeding client/customer expectations.

Required Education & Experience:

Education

• BS/BA degree in Education, Instructional Design, instructional technology, or a related field

Experience

• 5+ years of experience in instructional & curriculum design as well as delivery of instructional programs about enterprise software.
• 1+ years of Salesforce.com consulting experience throughout the various stages of the Software Development Lifecycle (SDLC).
• Experience delivering training in multiple modalities including instructor-led, virtual classroom, and e-learning platforms.
• Experience with learning analysis and strategy, content design and development, content delivery, learning technology, or learning evaluation.
• Experience with needs assessment, requirements development, and analysis, needs curriculum development, learning systems development distribution, or learning technology evaluation
• Experience with SCORM and Section 508 requirements.
• Instructional aptitude and mixture of strong technical and interpersonal-facing skills.
• Desire to learn new technologies
• Experience with using Microsoft Office
• Ability to work both independently and in teams with tight deadlines
• Proficient in Microsoft Word, Excel, PowerPoint, Visio/LucidCharts

Preferred Certifications:

• Salesforce Certified Administrator
• Salesforce Certified Service Cloud Consultant

Clearance: Must currently hold an Active Secret clearance