Salesforce Business Analyst - Legal Operations - Artmac Soft LLC

Minimum 5 years of experience serving as a Business Analyst

Experience in Legal Operations a plus

Experience with business process modeling; mandatory

Familiarity using tools required (JIRA, Miro,

Develop and document business processes to illustrate current and future state

Gathering stakeholder feedback, categorizing and prioritizing information

Review and analyze user feedback to identify common themes, trends and recommend areas for

improvement

Stay connected with users, keeping them informed about the status of their submitted recommendations

Convert user feedback into actionable user stories (within JIRA) that reflect the desirable business

process

Must have worked in prior Salesforce implementation and have required Salesforce skillset

Be prepared to draft test cases that are user friendly and make sense

Confirm system meets submitted requirements by actively participating in system testing activities

Support end user testing activities by tracking progress and conducting any required follow ups

Communicate findings, recommendations and project updates to the Matters core team

Must be comfortable liaising between technical and business team members

• Bachelor's degree or equivalent combination of education and experience.