Salesforce Architect at Ascendion Inc.

Raleigh, NC

About the Job

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next. Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

· Build the coolest tech for world’s leading brands

· Solve complex problems – and learn new skills

· Experience the power of transforming digital engineering for Fortune 500 clients

· Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Location: Remote – Onshore: must sit in EST time zone and willing to travel once a month to Raleigh

MUST HAVES:

Need someone very senior, with extensive architecture & consulting experience with salesforce and salesforce migrations. We are looking for an external consultant to fill in the role of the Business Architect. That person would ideally have gone through a similar transformation from Classic to Lightning and has experience in working with similar stakeholders. The person will have lots of decision making power and they would need to ramp up very quickly so we are looking for a senior person.

Job Description:

Lead and participate in the end-to-end implementation of Salesforce solutions, with a focus on Service Cloud. Collaborate with cross-functional teams to design, develop, and deploy high-quality solutions tailored to meet client requirements.

Work closely with stakeholders to gather, analyze, and document detailed requirements. Utilize your extensive experience to translate business needs into technical specifications, ensuring alignment with Salesforce best practices.

Demonstrate a deep understanding of Service Cloud functionalities, including case management, knowledge base, omni-channel support, and service automation. Leverage your expertise to optimize Service Cloud configurations for complex business processes.

Apply your extensive knowledge of Help Desk systems to design and implement seamless integrations with Salesforce Service Cloud. Ensure a smooth transition and enhanced user experience for help desk operations.

Collaborate effectively with development teams, administrators, and business analysts to drive successful Salesforce implementations. Provide technical guidance and mentorship to junior team members.

Conduct thorough testing and validation of Salesforce solutions to guarantee functionality, performance, and security. Address and resolve any issues promptly to deliver high-quality, error-free implementations.

Create comprehensive technical documentation, including solution design documents, process flow diagrams, and system configurations. Maintain accurate records of customizations and integrations for future reference.

Salary Range: The salary for this position is between $170000 – $190000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!

Salary

100 - 110 /hour

Job summary

Contact information

Contact name: Jash Parikh