Salesforce Architect (Product Management) at US Tech Solutions

Duration: 12+ Months

Employment Type: W2

Job Description:

• Service Cloud Product Management and Solution Design Experience
  • specifically, case page and call and chat integration across large scale implementation
  • Migrations from Siebel systems
  • Genesys Cloud experience is a plus 
• Experience Cloud Product Management and Solution Design Experience
• Comfort with CRMA, Tableau and Analytics
• Product Management and Technical Solution Design Experience. 
•  

Responsibilities:

1. You'll start each day working with teams to understand responsibilities, identify any issues, and communicate priorities.  You are a key member of the team, helping bridge the technical requirements between product management and development.
2. Feature Design. You'll lead feature design to bring the art of the possible to life. You're always learning and researching new industry trends to make our products better. You'll incorporate what makes sense for on our clients, the market, goals into your features.
3. You'll create strong alliances with diverse stakeholders and ensure everyone is in this together and communicates most appropriately. You'll collaborate across multiple teams with developers, product managers, other solution architects, and UX teams, to name some, to continually drive innovation and make the product the best it can be.  
4. You will measure, monitor and report product metrics, product outcomes and business outcomes. 
5. Variety of work. There is no typical day. You could be working on feature design, new features, product enhancements or business improvements. Best part? You'll get to see those ideas come to life. 
6. You'll speak to internal and external stakeholders to communicate and defend ideas while answering critical questions.

Experience:

• 8+ years of Product Management and Technical Solution Design Experience. 
• To thrive in this role, you have experience deploying and maintaining cloud-based Salesforce CRM solutions, both Service Cloud & Experience Cloud, with hands-on involvement in the technical design of the capabilities to deliver products to market in an Agile environment. 
• The ideal candidate is versed in Salesforce product strategy, development, design, and rollout, with a penchant for user experience.
• Experience with Salesforce CRM Analytics and Tableau to fully integrate the client and associate experience and drive data driven designs and outcomes
• You are skilled at breaking down complex subject matters for non-technical audiences, clearly explaining ideas, creating compelling arguments, and delivering visual and verbal information for maximum impact. 
• You focus on data driven decision making, are empathetic to client needs, can bridge the gap between business needs and technical possibilities and can drive to closure in an environment where there are many competing priorities. 
• You can think both large and small, building capabilities that can be used across the entire organization as well as designing for the uniqueness of each individual associate.
• Experience with delivering A.I.-powered solutions for customer service and/or sales at an enterprise scale is a plus
• Experience in Human Capital Management is a plus.

Skills:

• Service Cloud Product Management and Solution Design Experience
  • specifically, case page and call and chat integration across large scale implementation
  • Migrations from Siebel systems
  • Genesys Cloud experience is a plus 
• Experience Cloud Product Management and Solution Design Experience
• Comfort with CRMA, Tableau and Analytics
• Product Management and Technical Solution Design Experience. 

Soft Skills:

• Can manage a relationship-based environment with many competing priorities
• Can cut through noise to get to the root of asks and drivers
• Ability to balance driving work forward while handling executive pressure

Education:

• Bachelor’s degree in an engineering or computer science discipline or equivalent experience is required.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:
Name: Nagarjun
Email: Nagarjun@ustechsolutionsinc.com
Internal Id: 24-11494