Sales Training & Development Lead - OFX

Hi. We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

About the role:

We are seeking a dynamic Sales Trainer to design and lead a groundbreaking sales training program, fostering skill development and high performance across our North American sales teams. This is an exciting opportunity for a sales training professional who is ready to take ownership for designing and delivering a fulsome sales training program at a fast-paced organization embarking on exciting change!

As a seasoned Sales Trainer, you will focus on the on-boarding, training, and skill development of our various sales teams globally.  You will be responsible for designing the training strategy, gaining input and buy-in from key stakeholders, and executing and managing the overall delivery.  In this role you will focus on overall effectiveness and change management with the goal of maximizing revenue, speed to success, and customer service across all OFX markets. By mentoring and coaching salespeople, designing individual and team training courses, and preparing educational material, you will play a critical role in helping our salespeople develop their skills and achieve their individual and all team goals.

What you'll do:

Work with Global Head of Sales Operations & Enablement to develop the annual sales enablement and sales training strategy to position OFX to meet and exceed sales goals through the performance of the sales team.

• Prepares new sales representatives by conducting orientation to the sales process, develops individual coaching plans, provides resources and assistance, and schedules orientation drive-along with senior representatives.
• Develop and maintain educational material including presentations, product training, documented processes, playbooks, sales scripts, and case studies
• Design training courses, both live and self-led, which include validation methods via role-playing activities and job simulation
• Build, collaborate on, and maintain a library of cadences, templates, quick text/snippets, triggers, and workflows to allow the Sales Team to respond to Prospects quickly and more consistently. Lead Sales Engagement content creation initiatives and messaging.
• Gather feedback on all training programs from trainers, managers, and employees and collaborate with managers to evaluate employees' post-training performance
• Collaborate with marketing and product management to assess business needs to provide recommendations on training plans and programs to enhance knowledge and skills
• Track training and coaching activity, record key metrics, ensuring that audit trail and training history is complete and up to date
• Updates job knowledge by participating in educational opportunities and reading professional publications.
• Effectively work cross-functionally with other departments to ensure all policies and procedures are properly covered in all training material and programs.
• Develop and leverage sales enablement technology to store updates and make available all training material
• Drive the development of standardized review templates for team leaders and managers for performance reviews. 

What you bring:

• Experienced developing a sales training & development strategy
• Strong experience as a sales coach, sales trainer, or similar role with a variety of sales positions and levels of experienced employees

• An ability to motivate, manage, and influence direct and indirect teams of employees across multiple functions, locations, and cultures
• Adept at working as both an individual contributor and in a leadership role, creating an environment oriented to trust, open communication, creative thinking, and a cohesive team effort
• Experience in a sales or customer service position
• You are natural at building relationships. People work with you because they want to and trust you because you do what you say you will do.
• Thorough understanding of sales techniques that a proven track record of results
• Experience creating presentations and materials (e.g. videos, slides, documents)
• Excellent communication skills with the ability to motivate people
• Problem-solving skills

The salary range for this position is $115,000.00 - $125,000.00 USD. Exact salary offered will be dependent on multiple factors including level of experience, job-related knowledge, skills, work location, etc.  In addition to base salary, this role may be eligible for a variable bonus and/or commission. As part of the compensation package, benefits are also offered for all full-time roles and part-time roles working a minimum of 24 hours a week. 

What it's like working at OFX

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

• Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.
• Make a difference. Through our Make a Difference program, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, which OFXers can use together or individually, as well as matched giving and the opportunity to nominate charity of choice every quarter.
• Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout outs.
• Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether it’s a wellbeing activity, end of year celebration, or a monthly team get-together, our team wants you to feel welcome!
• Benefits that mean something. We offer a range of fantastic benefits, including health insurance, primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave, you'll feel well-supported at OFX.
• A great work environment. Enjoy work-life balance and flexibility with our hybrid work model, in an inclusive, diverse and non-hierarchal culture.

#LIhybrid

At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at people.culture@ofx.com.

We encourage you to apply if this role aligns with your career aspirations.