Sales Support Specialist - Architectural Surfaces Group

ABOUT US

Architectural Surfaces has been a worldwide leader in granite, marble, quartz, tile, and soapstone supply, now in over twenty locations across the United States. Our deep industry experience and excellent reputation give us access to the finest quarries in the world, while our diverse customer base gives us the buying power to bring our customers top-quality natural stone at an economical price. We carry more than 120 colors of natural stone in slabs from Brazil, India, China, Europe, and beyond.

We are looking for smart, dedicated professionals to strengthen our team. We offer career opportunities that provide a unique career experience depending on your skills, career objectives, and preferred work experience. At Architectural Surfaces you'll find a close-knit team and a collaborative, supportive environment that keeps projects running smoothly and customers happy. If you're ready to join a top-notch team, we'd like to hear from you. Architectural Surfaces is an Equal Opportunity Employer and participates in E-Verify.

Architectural Surfaces is a national company with the soul of a family business. We offer a deep inventory of on-trend materials, including a broad selection of quality stone, quartz, and tile for residential and commercial applications. We believe in cultivating knowledge to transcend the transaction and deliver effortless customer experiences. Our expert staff is committed to responsive service and on-time delivery.

POSITION SUMMARY

As a Sales Support Specialist, you will play a crucial role in providing administrative and operational support to our sales team ensuring smooth sales processes. Your organizational skills, strong communication abilities, and customer-centric approach will be essential in maintaining excellent customer relationships and optimizing the sales process.RESPONSIBILITIES:

• Assist the sales team in managing and coordinating sales activities, including order processing, contract management, and lead follow-ups.
• Respond promptly to customer inquiries and provide exceptional customer service, ensuring customer satisfaction and building strong relationships.
• Prepare sales quotes, proposals, and presentations in collaboration with the sales team.
• Monitor and track sales data, ensuring accuracy and completeness of sales records and reports.
• Collaborate with internal teams, such as marketing, finance, and logistics, to ensure seamless execution of sales orders and deliveries.
• Support the sales team in preparing and conducting sales meetings, presentations, and product demonstrations.
• Manage and update the customer database with relevant information, such as contact details, interactions, and purchase history.
• Conduct market research and competitive analysis to identify sales opportunities and market trends.
• Assist in sales forecasting and planning activities to achieve revenue targets and business objectives.
• Provide administrative support to the sales team, including managing calendars, scheduling appointments, and organizing travel arrangements.
• Handle customer complaints and concerns, escalating issues to appropriate departments when necessary.
• Stay up to date with industry developments, product knowledge, and sales techniques to enhance performance and contribute to the team's success.
• Assist in developing and implementing sales strategies to drive business growth and expand the customer base.
• Participate in sales training programs and workshops to enhance skills and knowledge in sales support functions.
• Collaborate with sales representatives to prepare and execute promotional activities, events, and campaigns.
• Maintain sample stock and literature area.
• Coordinate and manage incoming/ outgoing sample shipments.

POSITION QUALIFICATIONS KNOWLEDGE, SKILLS, AND ABILITIES:

• Proven experience as a Sales Support Specialist or in a similar administrative role.
• Excellent organizational and time management skills with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy in data entry and sales documentation.
• Outstanding communication and interpersonal skills to build and maintain positive relationships with customers and internal teams.
• Proficiency in MS Office suite (Word, Excel, PowerPoint) and CRM software.
• Ability to work independently and as part of a team, with a proactive and problem-solving mindset.
• Customer-centric approach with a commitment to delivering exceptional service and support.

EDUCATION AND EXPERIENCE:

• Knowledge of sales processes and terminology is a plus.
• Bachelor's degree in business, marketing, or a related field is preferred.

WORK ENVIRONMENT/PHYSICAL DEMANDS:

• Ability to travel to various locatios.
• Clean driving record and proof of insurance.

Architectural Surfaces participates in E-Verify and is proud to be an equal opportunity employer.