Sales Support Specialist from System One
Monroeville, PA 15146
About the Job
As a Sales Support Specialist, you'll have a dual responsibility which includes 1) providing quality customer service as part of the customer service team and, 2) providing tactical and strategic assistance to the sales team to help them to gain new customers while also maintaining a current customer base. The Sales Support Specialist will have a solid working knowledge of company products and services and will remain current with industry trends. The position involves heavy interaction with sales, operations, suppliers, and customers, and additionally includes responding to customer complaints and queries, and ensuring that all orders are processed accurately and promptly.
Essential Functions
• Answer phones, handle office duties, provide customer service
• Take customer orders via phone. Build and maintain relationships with customers. Educate them on new products and services to build sales within existing accounts.
• Process orders received via email, fax, and phone into Chempax system and print/prepare paperwork for shipping
• Team Participation
• Coordinate with customers, suppliers, carriers, and other plants to assist in pick-ups and deliveries
• Create and print labels
• Run/Create reports using various computer systems and software
• Identify inefficiencies and recommend process improvements
• Identify, research, and resolve customer inquiries on account issues. Accurately gather data regarding account issues while working with other department team members as needed, and appropriately and promptly following up with the customer to proactively resolve the issue.
• Identify and assess customers' needs to achieve satisfaction
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Provide support to the sales team and customers during the order/sales process
• Proactive in identifying leads and forwarding them to the sales team
• Additional tasks as assigned
Education and Experience
• Associate's Degree required; Bachelor's degree preferred
• At least two years of related experience required
Key Competencies
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite or related software
• Ability to operate related office equipment, such as computers, 10-key calculators, and copiers
• Ability to work independently and in a fast-paced environment
• Ability to anticipate work needs and interact professionally with customers
• Excellent organizational skills, problem-solving ability, and attention to detail
• Ability to multi-task, prioritize, and manage time effectively
• Use of critical and creative thinking to identify and resolve issues with products and orders
• Clear communication and the ability to explain concepts in simple terms are used to help the customer work through problems and accurately describe products
• Strong work ethic and professional etiquette are required at all times when dealing with both internal and external customers
Essential Functions
• Answer phones, handle office duties, provide customer service
• Take customer orders via phone. Build and maintain relationships with customers. Educate them on new products and services to build sales within existing accounts.
• Process orders received via email, fax, and phone into Chempax system and print/prepare paperwork for shipping
• Team Participation
o May be expected to train and/or learn from other members of the team
o Attend and participate in team meetings
• Communicate with other site personnel, sales, operations, etc. via fax, e-mail, or phone• Coordinate with customers, suppliers, carriers, and other plants to assist in pick-ups and deliveries
• Create and print labels
• Run/Create reports using various computer systems and software
• Identify inefficiencies and recommend process improvements
• Identify, research, and resolve customer inquiries on account issues. Accurately gather data regarding account issues while working with other department team members as needed, and appropriately and promptly following up with the customer to proactively resolve the issue.
• Identify and assess customers' needs to achieve satisfaction
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Provide support to the sales team and customers during the order/sales process
• Proactive in identifying leads and forwarding them to the sales team
• Additional tasks as assigned
Education and Experience
• Associate's Degree required; Bachelor's degree preferred
• At least two years of related experience required
Key Competencies
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite or related software
• Ability to operate related office equipment, such as computers, 10-key calculators, and copiers
• Ability to work independently and in a fast-paced environment
• Ability to anticipate work needs and interact professionally with customers
• Excellent organizational skills, problem-solving ability, and attention to detail
• Ability to multi-task, prioritize, and manage time effectively
• Use of critical and creative thinking to identify and resolve issues with products and orders
• Clear communication and the ability to explain concepts in simple terms are used to help the customer work through problems and accurately describe products
• Strong work ethic and professional etiquette are required at all times when dealing with both internal and external customers
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