Sales Support Specialist II - SHL - Credit Human

We are seeking a Sales Support Specialist II for the SustainableHome Lending Department.

Credit Human’s mission is to help our members create, build, and maintain financial slack. This requires us to create an outcome consistent with our vision of communities free of financial stress. Responsible lending plays a vital role in the economic health of any community. The principal objective of SustainableHome Lending is to supply a source of provident credit for homeowners seeking to improve the sustainability of their home, thereby increasing their financial slack.

In the SustainableHome Lending Division at Credit Human, as a Sales Support Specialist II, you will have a crucial role in advancing the success of our sustainable lending initiatives. Your responsibilities will encompass ensuring operational excellence during the sales onboarding and renewal process, while delivering exceptional sales support to internal and external stakeholders.

This is a complex and fast-paced start-up environment with many moving parts. Success in this role depends on embracing attention to detail, tolerance to ambiguity, context shifting, imagination, and entrepreneurial spirit.

If you have lending and sales experience, you should apply right away!

Highlights:

• Establish effective communication with dealers to discuss processes and requirements, ensuring regular engagement and delivering outstanding service throughout both the onboarding and renewal procedures
• Assess legal documents to ascertain business structure and identify authorized signatories
• Evaluate market reputations to confirm that dealers align with Credit Human's values
• Examine financial tax returns and check checks to gain deeper insights into the financial well-being of the dealer
• Oversee all communication channels (online, email, phone, chat, text, etc.) to assist and support our dealers and members

Experience:

    Required

• 2 years of experience in customer service, sales, financial services and/or indirect lending required

    Preferred

• 5 years of experience in customer service, sales, financial services and/or indirect lending preferred

Education:

    Required

• High School diploma or equivalent

    Preferred

• Bachelor’s Degree preferred

Skills & Knowledge:

    Required

• Self-motivated, able to work independently and as part of a team
• Sharp problem-solving skills to identify creative and meaningful solutions
• Exceptional listening skills
• Strong verbal and written communication skills, including presentation skills
• Effective time management and successfully prioritizing work in a deadline-driven environment
• Excellent organizational skills with the ability to pay close attention to details
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)

    Preferred

• Familiarity with Salesforce

Schedule: Monday-Friday, 8:30 am-5:30 pm

Level of Work: 2B

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page atwww.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Lending