Sales Support Specialist - Professional Packaging Systems

Professional Packaging Systems (Pro Pac) is looking for individuals who have a strong professional ethic, are passionate about innovating for positive change, and are collaborative team players. We have been in business for over 50 years. Our success is due to a culture created by our founder that embodies these principles: Our employees are our most important asset, we stand by our word, and our customer’s needs are our number one priority.  

If you are looking for a career where you make a difference with over 1,000 team players, please read on. 

JOB SUMMARY

The Sales Support Specialist is accountable to accurately process customer orders, from order entry through delivery and payment receipt, and maintain a positive relationship with the customer and sales representatives. He/she will work closely with Sales, Shipping, Accounting and Management team. He/she will be a liaison between Sales (and the customer) to ensure the customer’s order is handled accurately and professionally. He/She will work with Accounting regarding matters of Customer Information Set Up, Payment Terms and Accounts Receivable.

Pay: $22-$23/hr

MAIN RESPONSIBILITIES      

• Responsible for accurate and timely processing of Customer Orders, including related data and records:

• Entry of customer purchase orders in Microsoft Dynamics
• Update and Upload order confirmation to Sales Force
• Preparation and Distribution of Order acknowledgements to Customer and Sales
• Coordinating order shipments, if applicable
• Issue customer quotes and assist Sales Representative inquiries. Acknowledge receipt of request as soon as possible.  Respond to inquiries the same day if email received before noon or next morning (before noon next day) if email received a  after 12pm.
• Prepare purchase orders for direct and indirect orders.
• Handle all incoming customer and vendor inquiries.  Acknowledge receipt of request within an hour or two.  Provide response within 24 hours.
• Set up new items in Dynamics
• Enter orders into dynamics within 24 hours of receipt of P.O., to maintain current open order status and provide optimal lead-time to vendors.
• Ensure there are no discrepancies between customer’s P.O. and customer’s dynamics file or quote (payment terms, freight terms, customer’s Terms and Conditions of Purchase, etc.)
• Provide ongoing communications with customers regarding order progress and delivery status
• Work with Sales Representatives, Credit Manager, and Customer to resolve credit issues
• Review and Reconcile sales orders to determine if order is complete
• Update customer files in Sales Force with order confirmation
• Provide solutions to customer inquiries by researching files, tracking orders, and locating stock in the warehouse
• Provide solutions to vendor inquiries concerning new and existing products
• Partner with Sales rep and CSR Manager to resolve customer and vendor issues in a timely fashion
• Prepare daily, weekly, and monthly reports as assigned to Supervisor
• Monthly inventory reconciliation between systems
• Assist in annual warehouse inventory
• On-going assistance with new CSR’s training as needed
• Perform other duties and handle special projects, as required

MINIMUM EXPERIENCE AND EDUCATION REQUIREMENTS

EDUCATION

• Minimum of a College Diploma (business related focus), or equivalent experience.

EXPERIENCE

• 2 + years’ experience in a customer service related
• Knowledge of general office equipment
• Packaging industry experience a plus

LANGUAGES

• Fluent in English, both written and verbal
• Fluent in Spanish, both written and verbal, is considered an asset

PROFESSIONAL PRINCIPALS

• Maintain a high level of business courtesy and etiquette when interacting with Customers, Vendors and Sales Representatives.
• Maintain a positive work environment and recognize that this is a shared responsibility and includes recognition, respect, co-operation, and open communication.

SKILLS AND COMPETENCES

• Passion for superior customer service
• Very organized and efficient
• Strong attention to detail and accuracy
• Strong sense of urgency
• Strong analytical skills
• Works well with little supervision
• Works well in a team environment
• Demonstrated time management and multitasking skills
• Understanding of basic accounting functions
• Understanding inventory management
• Proficient with MS Word, Excel, and PowerPoint
• Ability to use various CRM systems
• Excellent communication skills both verbal and written
• Ability to effectively present and/or communicate information and respond to questions from groups of managers, clients, customers, and the public
• A strong listener with the ability to read, analyze and interpret customer requests, inquiries, or complaints

ADDITIONAL INFORMATION (I. E. JOB ENVIRONMENT)

Employee Responsibilities

• Maintain knowledge and ensure that work follows the provision of the Act, the regulations and all health and safety policies, programs, and practices, as he/she pertain to the workplace
• Report to the employer, supervisor or a Health & Safety representative, any contravention of the Act or regulations, or any hazard he/she are aware of.
• Use or wear equipment, protective devices, or clothing that the employer requires be using or wearing in a manner that will not endanger the client, themselves, or another employee.
• Report immediately to the employer or supervisor the absence of or defect in any equipment or protective device of which the employee is aware and which may endanger the client, themselves, or another employee.
• Ensure that he/she do not engage in any prank, contest, and feat of strength, unnecessary running, or rough and boisterous conduct.

Physical Demands

The physical demands and work environment described is representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Environment

• The duties of this job include periods of sitting, frequent walking, frequent computer use, frequent use of telephone including voicemail, and frequent use of general office equipment. Occasional lifting required when locating stock in the warehouse.

Work Environment

• Internal, climate-controlled traditional office environment
• The Customer Service role has daily stress due to customer deadlines and responsibility in accuracy. The incumbent is faced with constant interruptions and frequently meets with others.

The above description reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and will not be construed as a detailed description of all the work requirements that may be inherent in the job. Employees may perform other related duties and tasks as required to meet the needs of the operation.

About Pro Pac and Qual Pac   

Founded in 1971, Professional Packaging Systems (Pro Pac) brings deep knowledge and expertise to provide the best packaging solutions for our customers. We serve every industry, including e-commerce, retail and wholesale food, snack, beverage, specialty manufacturing, fresh produce, hobby and craft, automotive, electronics, pet, cosmetic industries, and many more. 

We are headquartered in Grand Prairie, Texas, with regional sales branches in El Paso, and Brownsville, TX; and additional contract packaging / fulfillment operations in Brookshire, TX; Charlotte, NC; and Olathe, KS. 

Come join a growing group of honest, knowledgeable, and skilled professionals who are dedicated to offering superior products and services to those we serve!  

Visit us at https://www.propac.com/.