Sales Support Specialist - Great Dane LLC
Bolingbrook, IL 60440
About the Job
THE ROLE
At Great Dane, we rely on makers and we’re calling on them to join our expanding team, the time has never been better to Embrace Your Great and work in an environment with the highest safety standards in the industry.
The position: Provide sales and business support in the new and used trailer sales process. Facilitate invoicing, tag and title administration, temporary registrations, account management activities, accounts payable, accounts receivable, cash and check handling. Serve as a primary liaison between Great Dane corporate offices and sales locations.
WHAT YOU’LL DO
Work closely with Corporate Sales Representatives on all sales and sales support activities, including purchase orders, trailer specification information, order status, sales reporting, and tag, tax, and title administration
Daily interaction with customers, trailer finance companies, sales representatives, and cross-functional teams
Accounting and Finance
Responsible for the accuracy and timely processing of customer invoices; maintain detailed records, and perform month-end closing activities; interface directly with Corporate Finance and Accounting departments, support annual audits, and protect corporate financial interests
Execute accounts payable, accounts receivable, and cash and check handling in accordance with established corporate policies and procedures
Maintain detailed records on split sales commissions and coordinate timely responses to sales commission discrepancies
Sales and Inventory Management
Tracks, maintains, and updates accurate customer information within CRM to support leads and opportunity management, prospecting efforts, mailings, and customer data management activities
Maintain and manage stock trailer allocations and stock transfers
Coordinate and execute the movement of all completed trailers to their respective FOB shipping point
Create new customer accounts, assist in warranty registration of new trailers, and submit new vendor requests as applicable
Work with Regional Used Trailer Managers to manage, market, and audit regional used equipment and provide sales and customer analytical reports to regional and corporate management
Tag, Tax, and Title
Complete and submit Manufacturer’s Statement of Origin (MSO) for new trailers to state agencies to support state tag/title applications
Maintain active dealer registration licenses and authorized sales agents in accordance with state regulatory agency requirements
Stays abreast of title regulations and attends seminars and training provided by local licensing bureaus related to title regulations
Provide cross training to others to handle title responsibilities and conducts periodic training sessions for salespeople regarding title regulations
Customer Experience
Assist the salesperson in ensuring customer issues are handled in a timely manner and follow up with customers to make sure their issues have been resolved
Review customer feedback to identify areas for improvement and opportunities for growth
Other duties and responsibilities as assigned
YOUR SKILLS AND ABILITIES (REQUIRED QUALIFICATIONS)
Education: High school diploma or equivalent required; college degree preferred
Years of Experience: 1-5 years of relevant business and office administration experience, preferably in a sales environment
Skills:
Foundational knowledge of accounts payables/receivables and general accounting principles
Strong interpersonal, professional business-like verbal and written communication skills
Excellent organizational, follow-up and prioritization skills
Ability to work independently as well as successfully collaborate with internal cross-functional teams to drive solutions, ensure customer satisfaction, and manage executive-level relationships
Notary public or ability to satisfy basic requirements to obtain notary commission
Participate in sales coordinator team meetings, regional sales meetings, training, and events.
PHYSICAL/MENTAL REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close and distance vision.
Work environment: The noise level in the work environment is usually minimal to moderate.
ABOUT GREAT DANE
With a history dating back to 1900, Great Dane has established itself as a transportation solutions leader of today – delivering innovative products and exceptional services that help our customers and employees succeed. We not only engineer durable and high-quality trailers and truck bodies; we foster relationships that last a lifetime.
WHY WORK FOR US?
Great Dane is a leading manufacturer of dry-freight vans, refrigerated trailers, and flatbeds with 10 manufacturing facilities and 20 service centers throughout the United States. With a legacy like ours comes a dedication to the hard-working individuals that make Great Dane what it is today. Our jobs are waiting to be filled by driven, challenge-focused & enthusiastic people like you.
Our culture is comprised of “Champions” and offers a rewarding workplace rooted in core values of safety, leadership, integrity, quality, and passion. Every employee has opportunities to learn, to grow, to succeed and to be engaged in a collaborative environment.
BENEFITS OVERVIEW
Competitive compensation
Benefits, including but not limited to dental, vision, and medical with employer contributions
Retirement programs, including a Pension Plan and 401(k) Plan with employer match
Tuition Reimbursement
Paid holidays and vacation
And more!
Great Dane is an Equal Opportunity Employer