Sales Support Rep Analyst 4 (Austin, TX, US, 78753) - LAM Research

The Group You’ll Be A Part Of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The Impact You’ll Make

• Supports the sales team with tool configuration and spec alignment
• Develops, submits and aligns NSR’s (Non-Standard Requests) with each product group
• Plans and implements projects that support the sales organization. 
• Assists sales organization in providing technical and administrative product information. 
• Works with Sales Operations, Business Development and Account Managers to update CRM and equipment manufacturing slots
• Coordinates with Sales Representatives to provide sales documentation and satisfy customer requirements.
• Learn all aspects of Lam equipment and upgrades for products covering Etch/ Dep and Clean

What You’ll Do

Upgrades & New Start Support

• Works with Service Management and PG’s to define required upgrade and New Start packages
• Plan and execute to tools relocation (globally) projects supported by regional AT
• Coordinate between regional sales, service, and Lam central support (eg CSBG, Supply Chain, Sales Ops, PG)

Technical support and planning

• Partner with regional field sites to optimize IB performance and extend lifecycle of tools
• Close collaboration with CSBG to deliver winning solutions to customer and Lam

NSR creation and management for

• Non configurable Upgrades
• Configuration revision for repurposing tools  

Who We’re Looking For

• Bachelor’s Degree or equivalent engineering experience
• Customer facing experience relating to technical introduction and/or review
• Strong product knowledge on at least one of Lam equipment groups (Etch or Dep)
• Familiar with CRM, SAP and ADM

Preferred Qualifications

• NSR (non standard request) creation
• SAP Systems experience
• Presentation experience with groups and customers
• Preferred 5 years of Field/PG/CSBG/Semiconductor experience

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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