Sales Support & Quotations Specialist - Fusion Optix

• Office-based role at the Woburn MA headquarters.
• Respond to RFQs and customer support cases generated within the Salesforce CRM environment, covering quotes, orders, and information requests.
• Accurately compile quotes based on customer accounts, including required product codes and quantity pricing.
• Process orders and support existing orders (provide status updates to reps, agents, etc.)
• Coordinate with internal teams to provide shop drawings/submittals.
• Communicate with sales agents, customers, and other stakeholders via telephone and email.
• Reliable and responsive point of contact for our customers, sales agents, and channel partners.
• Act as initial point of contact for any post-sales issues gathering information before escalating where appropriate (e.g. RMA requests, defective product, missed shipments, replacement orders, etc…)
• Good Interpersonal skills, strong organizational skills, and diligent follow-up are prerequisites for this role.
• Friendly and responsive service-focused resource for sales reps, agents, and customers.
• Prior experience in architecture, design, or construction industries is a strong plus.
• This position can also be an excellent stepping stone to additional roles within the organization.

• Relevant prior quotations and/or project experience, in architecture, design, or construction.
• Understanding of project submittal process and stakeholder needs.
• Strong personal ethics, and professional and interpersonal skills. 
• Experience working within the Salesforce CRM environment, particularly cases and data entry.
• Strong numerical abilities, and good working knowledge of Microsoft Office products (Word, Excel).
• Good personal demeanor, telephone manners, and precise communication abilities.
• Possess a high sense of urgency, attention to detail, and a “do whatever it takes to get the job done” attitude.
• Maintaining a positive, can-do attitude toward customers and stakeholders at all times.
• Technical enough to offer basic advice on Fusion Optix lighting products when necessary or requested.
• Previous experience related to lighting projects is a plus, but not required.

• 401(k) with a 6% company match.
• 3 weeks PTO (paid time off).
• Healthcare & dental insurance.
• Flexible spending account (FSA).
• Health savings account (HSA).
• Life insurance.
• Vision insurance.
• Bonus pay.

Fusion Optix is a world leader in LED lighting. Founded in 2003, we are based in Woburn MA. We design, develop and manufacture components and modules that are used in LED lighting fixtures. We are a hard working, collegiate and international team that are revolutionizing the way people light their lives. Wherever we can, Fusion Optix promotes from within. Our philosophy is to reward commitment and loyalty as well as quality work, excellent customer service, high performing results and team contributions. Our compensation and benefits are designed to attract, reward and retain the best talent. In addition to competitive base salaries we offer quarterly bonuses and profit related pay. Our benefits package is also designed to be as supportive as possible. Our Fidelity 401K plan includes a generous 6% company matching. Our Gradifi benefit helps employees pay off existing student loans or save up for their child's college education. The company also provides comprehensive healthcare and dental, life and disability coverage with 100% of premiums paid for individuals. Fusion Optix was recently voted by Red Herring as one of the Top100 most innovative companies in the Americas and listed by Inc. Magazine as one of the fastest growing manufacturing company in the US. We have sold products to over 40 countries worldwide and our customers include some of the world's most distinguished brands. We are recognized as industry leaders in optics and our patented innovations can be found in products used every day in business or the home. As well as, the demanding scientific, medical, military and aerospace applications. Our company headquarter is in Woburn MA where we house our main air conditioned clean-room production operations. Visit our website (https://www.fusionoptix.com) or follow us on twitter (@fusionoptix).