Sales Support Manager - Talnt

Responsibilities

• Commercial Strategies and Pricing Oversight Keep product pricing up to date in catalogues and ensure competitiveness.
• Product Catalogue Enhancement Regularly add new items and update pricing and product details in the product catalogue.
• Sales Team Collaboration Partner with the sales division for clear communication and client satisfaction.
• Supply Chain Synchronization Coordinate with logistics for seamless transactions and customer satisfaction.
• Proactive Customer Relations Actively engage with customers to assess satisfaction and address issues.
• Operational Systems Management Update internal systems with product and customer information and resolve queries.
• Cross-Functional Team Integration Facilitate communication between departments to enhance daily operations.
• Financial Operations Manage credit issuance and customer accounts for timely payment resolutions.
• Order Fulfilment Accuracy Ensure precise and efficient processing of customer orders.
• Technology Utilization Use EDI tools to enhance operational processes.
• Accounts Receivable Administration Oversee client accounts and pursue overdue payments.
• Returns and Exchanges Supervision Manage product returns and exchanges in line with company policies.
• Financial Reconciliation Investigate and reconcile deduction discrepancies.
• Excellence in Customer Service Address customer inquiries and issues to maintain high service standards.

Qualifications

• Bachelors degree in business administration or related field.
• Experience in customer service management, particularly in the food industry.
• Understanding of collections, returns, pricing, and customer service principles.
• Strong communication and interpersonal skills.
• Proficiency in computer systems and data entry.
• Familiarity with EDI systems and processes.
• Detail-oriented with strong organizational skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Advanced degree or certifications in business management or customer relations.
• Extensive experience in sales support within the food industry.
• Advanced proficiency in database management and CRM software.
• Strong analytical skills for business data interpretation.
• Leadership experience with cross-functional teams and project management.