Sales Support Coordinator (Remote Position if necessary) - Rubber and Gasket Company of America

Would you like to work for a company that puts their employees first? RGA is that company. Our mission is

Protect, Strengthen, and Grow our ESOP by first serving our shareholders so we can then service our customers to reward loyal Employee-Owners and ensure future prosperity

Our Shareholders are our EMPLOYEES! Here you can leverage your current skills and learn new ones to help you advance within the company. You will earn great pay and bonuses with full benefits in a welcoming, laid-back work environment. Best of all, imagine being able to become an employee owner! With the incredible Employee Stock Ownership Program here, you become a part owner and set yourself up for financial success long term!

Some of the benefits to you:

• ESOP Company - This is a rare perk! What is ESOP? Employee Stock Ownership Program: This means that employees are given stock ownership in the company. Set yourself up for a comfortable retirement and watch your savings grow year after year!
• Full benefits - Including medical, dental, vision, disability, life insurance, 401k, paid time off, paid holidays and more.
• Learning opportunities - This is a great opportunity to add to your skills and increase your value as an employee.
• Advancement - If you are willing and capable, there is no ceiling on the growth opportunities available to you here. We prefer to promote from within - many of the branch managers started out in shop roles!
• Open door policy - This is a laid-back and welcoming atmosphere where managers actually want to hear your feedback and ideas. Whether it's personal or work related, management is here to listen.

Don't let this opportunity pass you by! Apply now!

Job Overview:

We are seeking a motivated and detail-oriented Sales Support Coordinator to assist our outside sales team in driving customer satisfaction and business growth within the industrial sector. The ideal candidate will possess excellent communication skills, a natural curiosity, and the confidence to ask questions and solve problems. This position plays a crucial role in ensuring smooth operations between the sales team and our customers, enabling our sales representatives to focus on closing deals and developing client relationships. This is a position that will require bi-weekly travel to RGA locations and riding with Outside Sales Representative.

Key Responsibilities:

• Support Outside Sales Team: Assist outside sales representatives by managing day-to-day administrative tasks, and ensuring all relevant information is available for sales calls and meetings.
• Lead Management: Assist in identifying and qualifying sales leads, conducting research, and gathering relevant data to pass on to the outside sales team.
• Documentation and Reporting: Maintain and organize sales records in CRM, customer databases, and sales reports. Assist in preparing presentations for the sales team.
• Problem Solving: Proactively address customer issues by investigating problems and providing solutions, escalating to the appropriate team members when necessary.
• Collaborate with Internal Teams: Work closely with fabrication, logistics, and inside sales to ensure smooth order fulfillment and delivery.
• Support Sales Campaigns: Participate in sales promotions, marketing campaigns, and trade shows, as needed, to help generate leads and support the sales pipeline.

Qualifications:

• Strong communication skills, both written and verbal.
• Confidence in asking questions and seeking clarification to ensure the best outcomes for customers and the sales team.
• Ability to learn quickly and demonstrate curiosity about the industrial sector and product offerings.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with CRM systems is a plus.
• Ability to multitask and prioritize in a fast-paced environment.
• Team player with a proactive attitude.

Preferred Qualifications:

• Previous experience in a sales support, customer service, or administrative role.
• Experience in the industrial sector is a plus but not required.

Working Conditions:

• Full-time position based in RGA store. Possibly remote position.
• Subject to both inside and outside environmental conditions
• Regularly exposed to moving mechanical parts, fumes or airborne particles and outside weather conditions
• Frequently exposed to wet and/or humid conditions, high, precarious places and vibration
• Occasionally exposed to toxic or caustic chemicals, extreme cold or heat, risk of electrical shock, risk of radiation, and very loud noise levels
• Office environment with 50% travel for meetings, events, or customer site visits.
• 50% Travel Required