Sales Support Coordinator- Quill at Staples, Inc.

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.

Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. 

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

 

What you’ll be doing: 

• Prepare program customers pricing documents, handle system pricing updates for all program 
• customers, and coordinate the pricing process approval
• Support 80 Sales Associates that Manage our largest customers that spend over $10K
• Processes new sales leads as necessary
• Answers phone calls from customers and deals with problems as they arise
• Review specific customer’s requests to ensure excellent customer service and customer 
• experience
• Provides any necessary data or reports to the sales team
• Data Hygiene
• Assist with ad-hoc sales and marketing projects
• Hands on experience with Sales Force
• Prepares Sales business reviews and tradeshows through reporting, research, power point 
• presentations, and any required printed material
• Prepare customers pricing document.
• Handles item look ups for pricing to assist sales and bids teams to win new business
• Handle system pricing updates for all program customers

 

What you bring to the table: 

• Provide administrative support to the sales team
• Provide support to customers on issues pertaining to their order status
• Ability to priorities workload
• Perform activities that allow sales team to maximize their selling time, reach company sales goals 
• and contribute to overall business strategy
• Strong time management and organization skills
• Ability to communicate clearly and effectively, both written and verbal, to a varied audience
•  

What’s needed- Basic Qualifications: 

• High School Diploma or GED 
• General computer skills & basic knowledge of Microsoft Office, especially Microsoft Excel
• Excellent oral and written communication skills
• Strong time management, organizational and problem-solving skills

 

What’s needed- Preferred Qualifications:

• 1+ years of experience in customer service or sales environment
• Ability to work under pressure and to meet challenging deadlines
•  

We Offer:

• Inclusive culture with associate-led Business Resource Groups 
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! 

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.