Sales Support Associate - Connection
Rockville, MD
About the Job
What Connection Offers You:
- A supportive team invested in your success
- Generous paid vacation, medical, dental and vision benefits
- Monday through Friday work schedule
- Tuition Reimbursement and 401k with matching
- Opportunities to improve your skills and advance in your career
- A strong drive to succeed
- Excellent customer service skills
- Superb verbal and written communication skills
- Proficiency with popular business applications including Microsoft Office and Excel
- Attention to detail
- Provide superior customer service to the Account Manager and customers during the order fulfillment process
- Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business
- Minimizes problem order situations by proactively following up on open orders and customer service issues for resolution
- Prepare quotes and RFPs
- Handle incoming calls and assist on calls as needed
- Prepare and follow up on orders to ensure accuracy and customer satisfaction
Requirements:
- High school diploma or equivalent required
- Minimum 1 year professional work experience preferably in an administrative support role
- Working knowledge of Microsoft Office Suite with ability to create a document or simple
spreadsheet - Basic computer knowledge with ability to operate keyboard for data entry
- Attention to detail in composing, keying, and proofing professional business materials
- Customer oriented with ability to listen to and anticipate needs of the customer
- Adaptable with ability to switch tasks based on shifting priorities
- Excellent written communication skills with ability to compose professional business
communications via email, letter, and proposals.
About Connection:
Connection is a Fortune 1000 Global Solutions Provider that connects people with technology to enhance growth, elevate productivity, and empower innovation. Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH. Our company has over 2,500 technical certifications that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.The Connection brand includes Connection® Business Solutions, Connection® Enterprise Solutions, and Connection® Public Sector Solutions. Through these three companies we provide customer-centric IT solutions and services to small- to medium-sized businesses, enterprise, and public sector markets, respectively.Twice recognized by Forbes as one of “America’s Most Trustworthy Companies,” Connection has made it our mission to provide customers with expert guidance, state-of-the-art tools, and exceptional knowledge to solve their technology challenges. Throughout our community, we strive to inspire success and increase the value of IT investments.