Sales Support Associate - FullTime at New England College of Optometry

New England College of Optometry's (NECO) Center for Eye Care located on Roslindale Square seeks an experienced, licensed Optician. Our Optical Center is a fast-paced, retail-oriented business providing patients and customers with comprehensive, high-quality services ranging from frame and lens selection to fittings, to contact lenses, to edging in our on-site lab. We seek an experienced, licensed optician with a demonstrated history of success working in an optical center serving patients with diverse optical needs. The Optician will have demonstrated experience managing the multifaceted set of relationships between optometrists, opticians, optical companies and managed vision care plans (insurance).

Optician Responsibilities:

• Providing exceptional service to patients seeking optical devices (frame selection, lens selection, fittings, etc.
• Working with other teams to increase capture rates from vision services to frame and CL orders.
• Reviewing and approving all materials orders to maximize revenue, capture rate and reimbursements, and minimize loss.
• Understanding vision insurance plans and identifying strategies to maximize optical revenue with a wide variety of insurances.
• The optician will work closely with another lead optician in a highly collaborative, professional eye center. We expect the optician to forge a successful professional partnership with the lead optician, the front desk and our clinical faculty.
• Working in the edging lab and ensuring safety, efficiency, and quality in materials production.
• Leveraging the EHR (Compulink), online ordering protocols, and using the latest optical center technology to ensure operational efficiency and effectiveness.
• Evaluating and reporting on sales data and productivity.
• Administrative duties as required.

The New England College of Optometry is an Equal Opportunity Employer / Veterans / Disabled: As an Equal Opportunity Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Salary: $66,000

The NECO Roslindale Eye Care Clinic has free parking available to its staff. New England College of Optometry offers a robust benefits program including:

• 3 plan options for BCBS medical coverage (employer subsidized at 75% or greater)
• Mental Health and Wellness benefits
• BCBS Dental
• Discounted vision services
• 13 paid holidays and generous paid time off for sick, vacation, and personal days
• Employer-paid life insurance, and short-term and long-term disability
• Voluntary Insurance: life, critical illness, hospital indemnity, accident,
• Voluntary Benefits: employee discounts and pet insurance
• 9% employer contribution to a 403(b) retirement plan after 1 year of service with no vesting schedule or match requirement
• Qualified Public Service Loan Forgiveness Employer

• A current Massachusetts optician license is required
• Previous experience as dispensing optician and in optical sales
• Experience in the use of Electronic Health Records, ideally Compulink.
• Excellent interpersonal skills

The optician position will require working 1-2 Saturdays per month (8am-2pm)

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