Sales Support Assistant - ABC Stone

About Us:

Over the course of our 30-year history, ABC Stone has had the honor of forging relationships with the world’s premier architects, designers, and visionaries. We pride ourselves on being an essential resource and trusted partner to our clients. We understand that no two projects are ever the same, which is why our service is tailored to the exact needs of our clients.

At this exciting time in our company, ABC stone has an opportunity for an experienced Sales Support Assistant to join our growing team.

Job Summary:

The Sales Support Assistant will train and learn from our top sales representatives and gain hands-on experience. To be successful you should have the ability to build long-term relationships and provide outstanding follow-up. Sales Support Assistant are expected to be detail-oriented, tech savvy, multi-tasker, self-starter with excellent communication skills (oral and written). Must be able to work under pressure and switch gears quickly in order to respond to requests from multiple clients in a timely and efficient manner.

Duties/Responsibilities:

• Receives direction from Sales Reps/Showroom Team Leader
• Supports both Inside and Outside Sales Reps
• Ability to Identification, Differentiate & Explain Stone Products
• Assist during viewings scheduled and prepared by a Sales Rep
• Prepare recap of viewings scheduled and prepared by a Sales Rep
• Assist clients with viewing under direction and supervision of a Sales Rep
• Field Sample Requests & Coordinate with Sample Team
• Capture all necessary client information the next steps in Sales Process
• Performing Customer Relationship Management via CRM database
• Providing Data Entry
• Maintain potential and current projects in SalesForce
• Prepare quotes and sales orders under the supervision of the Sales Rep
• Advising Client on product selections
• Providing Client Support & Customer Service via phone, email, in person
• Follow up on Hold with Clients
• Reporting discrepancies or issues to Team Leader
• Display Knowledge of General Sales Procedures
• Coordinating with Inventory Control (for slabs quality checks and reports)
• Maintaining potential and current projects into CRM database
• Creating holds, quotes & sales orders
• Participate in Bi-weekly sales meetings
• Continuous learning of new products
• Greet & Meet
  • Pleasantly greet clients upon arrival
  • Receive and direct visitors, vendors, clients and others to the appropriate location or personnel
  • Notify the appropriate personnel of arrival of visitiors, clients, vendors and others
  • Enter visitors information in the CRM system
  • Administrative activities including but not limited to booking meetings, scheduling appointments, arranging transportation for clients, receiving & sending mail and packages
  • Responding to internal and external inquiries and distributing accurate information
  • Ensure space dedicated to clients meeting and the reception area are fully stocked and in order

• Follow all SOPs as assigned
• Perform other duties as assigned

Required Skills/Abilities:

• Must be a team player with a positive attitude.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to multitask and prioritize workload effectively.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to work collaboratively in a team environment.
• Self-motivated with a proactive approach to work.
• Willingness to learn about products and services to better support the sales team.
• Strong problem solving skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficient with Microsoft Office Suite or related software.
• Prior Stone experience a plus
• Experience in Salesforce or similar CRM a plus

Education and Experience:

• High school diploma required; Bachelor’s degree preferred.
• Proven experience in Sales Support or similar administrative role.
• At least two years related experience required.

If you are a motivated sales support professional with a passion for exceeding targets and providing exceptional customer service, we encourage you to apply

Salary Range: $20.00 - $25.00

We offer a competitive salary along with comprehensive benefits and opportunities for professional growth. Join our team and take your career to new heights! Apply now.