Sales Support Agent - WeLink

Sales Support Agent

About WeLink

WeLink is a next-generation wireless internet service provider.  We use the latest millimeter wave technology (including our own custom radios) and a proprietary and patent-pending approach to network deployment that allows us to deploy fiber-like networks faster and more cost-effectively than anyone else.  These networks are used to provide internet broadband to home and small businesses and will be used to offer mobile services in the future too.  

We were founded by experienced fixed-wireless veterans and have spent the past couple of years developing technology and refining our approach. We've had paying customers for a year in the Las Vegas metro area. At WeLink we place a strong emphasis on delivering quality service and maintaining an excellent customer experience. As a result, our customers love our service and our churn is extremely low. 

We recently closed a large round of funding and are poised to grow massively.

Our growth won't just encompass expanding our fixed-wireless footprint, but also adding additional services (including mobile solutions). 

If you want to give the world an alternative to the cable and telco duopoly that frustrates consumers and pioneer a better wireless future for the world, you should join us.

Job responsibilities: 

• Communicate and coordinate daily with sales team leaders
• Interact with and support the sales team by slack, email, text, and phone
• Create accounts for customers, as sold by the sales team
• Onboard new sales team members by coordinating access to systems and supplies
• Create systems and processes that provide the sales team with visibility to their accounts' progress toward activation
• Reconcile account discrepancies
• Communicate with sales and other departments to resolve issues
• Assist sales with scheduling appointments
• Proactively address needs and pain points of the sales team, always with the intent to create an exceptional experience for the Sales organization while also protecting the company's interests
• Handle a wide range of administrative tasks with moderate supervision

Qualifications/Characteristics

• Minimum 2 years of experience in sales support,  sales operations, or another similar sales-facing role
• Startup experience is preferred
• Ability to multitask efficiently at a high pace between multiple applications/systems
• Solid spreadsheet skills
• Savvy with G Suite and Monday.com
• Familiarity with Salesforce preferred
• Understanding of the needs of a salesperson and how their experience impacts an organization
• Highly organized with attention to accuracy and detail
• Proven ability to quickly diagnose problems and address root causes 
• Able and eager to proactively anticipate needs 
• Strong time management and prioritization skills
• Well-developed interpersonal skills
• Adept at candid, respectful communication
• Enthusiasm for being a team player
• Ability to recognize sensitive information and keep it confidential
• Ability to work effectively and positively under pressure with frequent interruptions
• Flexibility and willingness to perform other duties as assigned
• $19-$21/hr. 

Schedule

• Monday – Friday,  11:30 am – 8 pm
• Every 3rd Saturday, 8 am – 4:30 pm

Benefits

• Medical (+ HSA company contribution)
• Dental
• Vision
• Long Term Disability
• Short Term Disability
• 401(k) with a company match
• PTO
• 10 Paid Holidays

Candidates may work remotely in any of the following states: AZ, CA, CO, CT, DC, FL, GA, HI, IN, MO, MD, NC, NE, NV, NY, OK, PA, SC, TX, TN, UT, VA, WA

*We are an equal opportunity employer and value diversity in our workforce. We encourage applications from all qualified individuals, regardless of race, color, religion, sex, national origin, disability, age, or any other status protected by applicable law.