Sales Support Administrator - FrankCrum

FrankCrum is a Top Workplace!

FrankCrum, voted by its employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 500 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers' compensation insurance. Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity!

Click here to learn more about FrankCrum!

The Role You'll Play to Create Success

We are excited to announce our search for a full-time Sales Support Administrator in our Clearwater, FL office! In this role, you will have the opportunity to impact the FrankCrum business everyday by promoting ongoing sales growth and client retention through excellent customer service by providing advanced clerical assistance in the sales process.

1. Coordinates with brokers to gather information, follows up and processes RFPs, and helps facilitate the quoting and carrier approval processes.
2. Screens RFP’s and assigns all RFP’s to Underwriting, following up to make sure all are completed.
3. Coordinates and organizes tradeshows for Broker Manager team and helps manage HubSpot leads generated from tradeshows.
4. Answer incoming sales line and screens calls appropriately via the sales call form.
5. Assists the V.P. of Broker Sales and Broker Managers with daily activities consisting of directing emails to the appropriate parties, prioritizing tasks from brokers, managing various projects, compiling information from other departments, and creating sales/underwriting productivity reports, facilitating broker relationships to increase sales, planning department functions, and organizing sales meetings.
6. Works as a problem solver and solution facilitator to address broker issues regarding sales, underwriting and client care issues including, but not limited to commissions, broker relationships, public relations, rate negotiation, quotes, and requirements for other information unrelated to the sales and underwriting process.
7. Works on a wide variety of special projects such as the creation of new forms and spreadsheets, assisting the V.P. of Broker Sales by compiling data in spreadsheet form for use on various projects.
8. Prepares sales reports from Broker Managers for Leadership Council Meeting.
9. Receives Client Cases regarding new business and reviews the details of the case and either assigns to the appropriate person or handles the entire case.
10. Processes and screens phone calls from four different incoming lines. Receives and researches broker leads and sales leads. Distributes the sales leads to a Broker, Broker Manager or Business Consultant.
11. Monitors and replenishes marketing inventory and daily supplies on-hand and with offsite Broker Mangers within budget.
12. Manages and updates the broker contact and broker distribution lists through Outlook.

The Attributes We Seek

Keys to success in this position include exceptional customer service, written, listening and communication skills, and sales support experience. A minimum of two (2) years of sales administrative experience and a high school diploma (or equivalent) are required. 

Our Competitive Benefits

Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:

• Health Insurance is zero dollar paycheck cost for employee's coverage and only two-hundred-twenty-five dollars a month for family!
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
• 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
• Employee Assistance Program at no cost to the employee
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement
• Health Savings Account funded by FrankCrum
• Paid time off and holiday pay
• Education reimbursement up to five thousand two hundred fifty dollars tax free per calendar year
• PTO cash out
• Tickets at Work
• Access to the Corporate America Family Credit Union
• Employee and client referral bonus programs
• Paid volunteer time

What's Special About FrankCrum

FrankCrum, a family-owned business-to-business entity since 1981 made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 500 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, Angel Tree, and Clearwater Free Clinic!

If you want to play this role to positively impact our clients' day-to-day business, then apply now!

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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