Sales Showroom Receptionist Mercedes-Benz - RBM of Atlanta

RBM OF ATLANTA MERCEDES-BENZ

RBM of Atlanta is a privately owned and family operated Mercedes-Benz dealership with a focus on taking excellent care of our employees which allows us to take amazing care of our clients.  We were awarded “Best of the Best” from Mercedes-Benz - Georgia's only 6 time winner.  We are also recognized as a J.D Power Dealer of Excellence and the first Mercedes-Benz dealer to be honored for 4 consecutive years!   We have the largest service center and the largest parts inventory in the state of Georgia.  We are deeply established in the southeast and have been Atlanta’s Mercedes-Benz Connection since 1964.  RBM of Atlanta has a diverse Drug-Free workforce and is an Equal Opportunity Employer.

Benefits:

• Competitive hourly wage
  • Paid holidays, sick time, and vacations
  • Earn vacation from you 1st pay check
  • Great work/life balance with a 5-day work week
  • Dealership is closed on Sundays so you can spend time with your family and friends
  • Get paid every Friday by direct deposit
• Paid training and certification
  • Career paths in both service and sales available
  • Many of our associate have been promoted to other roles in the Dealership
• Competitive insurance and retirement benefits available
  • Medical and Dental coverage
  • Company contribution to Health Savings Account for eligible HDHP participants
  • Long-term and short term disability insurance
  • $25,000 company-paid life insurance for full-time employees (additional coverage available)
  • 401(k) retirement plan with company match
• Employee discounts for parts, service and vehicle purchases
• Onsite parking

SALES RECEPTIONIST ESSENTIAL JOB RESPONSIBILITIES:

Our Sales Receptionists are a critical part of our customer’s experience. You are the Director of First Impressions and we’re counting on you to ensure every client is helped, to always smile, and strive to provide the best customer experience for every customer every time.

• Warmly greet and welcome clients and other guests to the dealership.  Do not leave the reception desk unattended.
• Manage the waiting area and showroom amenities.
• Actively listen to our clients and their needs and interpret body language in order exceed client’s expectations, solve problems, and de-escalate issues.
• Be an organized and productive multi-tasker.  Maintain customer contact notes in our CRM system and manage our “up-list”.
• Maintain a neat and professional appearance at all times. Must be upbeat and very personable.
• Proactively communicate potential issues with customers, management and other departments in order to provide the best possible customer experience.
• Abide by company policy and departmental best practices and procedures; perform other duties as assigned.

Requirements and Qualifications:

• Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.
• High school diploma or the equivalent.
• Authorized to work in the USA for any employer.
• Previous experience in a similar role with similar responsibilities is required.
• Available to work Full-Time hours.  Shifts vary.
• Mercedes-Benz experience and ADP knowledge is preferred.
• Basic communication and problem solving skills.
• Basic mathematical skills using American units of measure.
• Physical demands include: frequently position body and move in order to greet clients and keep refreshment station stocked; detect and identify safety issues; exert force to move/manipulate objects (up to 20lbs occasionally, 10lbs frequently); operate equipment; repetitive motion.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Experience Level: Entry-Level

Location: Atlanta, GA