Sales and Service Specialist (Customer Service & Light Automotive Maint) - Firestone Complete Auto Care
Columbus, OH 43240
About the Job
The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services.
Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/ serving the customer and efficiently completing basic vehicle service tasks as required.
Hybrid Role:
Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/ serving the customer and efficiently completing basic vehicle service tasks as required.
Hybrid Role:
- Customer service, sales, customer issue resolution- 75%.
- Basic vehicle service tasks, oil, tires, fluids- 25%.
- Store operations, opening/closing, inventory, displays- as-needed basis.
Growth and career development role:
- May assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.
- Learn all aspects of store operations and flex between front/back shop tasks.
Source : Firestone Complete Auto Care