Sales and Service Manager - Woodgrain

POSITION SUMMARY 

Critical business role which creates, drives, and maximizes opportunities inside Lowes with the Interior and Exterior Door merchants. This position is responsible for managing the Lowes national account team. Major objectives include establishing, nurturing, and growing partnerships with Lowes Merchants, Merchandising Vice Presidents, Visual Merchants and Supply Chain/Business Analyst. This role requires an ability to build long-term strategic plans, influence key stakeholders, manage multiple tasks/projects and contribute to a strong, driven, value added team.

JOB EXPECTATIONS

• Act as a senior liaison for Lowes
• Prioritize client satisfaction, promote new services, set targets and ensure healthy relationships between Woodgrain and Lowes
• Follow up on complaints and questions from Lowes
• Monitor and identify market trends, competitors and new leads
• Ensure brand consistency
• Identify, pursue and close deals for new opportunities at Woodgrain
• Build and take ownership of a trusted relationship with merchants for the success and profitability of Woodgrain
• Support merchants and Woodgrain account team with category management
• Be the category and consumer leader for the category
• Clearly articulate and influence customers’ needs to internal management
• Collaborate with marketing team to develop new cost-effective point of purchase materials
• Set strategy and lead Product Line Review teams to fully maximize Woodgrain’s strength and success in line reviews
• Utilize a consultative solution based selling approach with Home Depot, providing broad category and consumer insights and solutions to drive category and brand sales
• Maintain oversight of Lowes account and utilize solid judgement to resolve issues
• Be able to lead a team to meet the short time times on various projects assigned by Lowes
• Work closely with the National Account Service Director to ensure that Woodgrain is providing a best in class service program to Lowes
• Collaborate with other divisions within Woodgrain to create new innovative products to sell to Lowes
• Be able to operate in a highly fluid/fast moving environment
• This position requires supervisory responsibility; direct reports will include the interior and exterior Door Account Managers
• Other duties as assigned

JOB SPECIFICATIONS

• Bachelor's degree (BA or BS) from accredited four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• A solid grasp of sales metrics, performance measures and technical indicators
• A thorough aptitude for analysis and strategy
• Decisive thinking and leadership abilities
• Negotiation, conflict resolution and presentation skills
• Dynamic and creative problem-solving skills
• A strong client-focused mindset
• Expert organizational and communication skills
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals 
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

WORK ENVIRONMENT 

• Overnight travel is required.  Expected travel time 40-50%.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee frequently is required to walk.  The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

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