Sales and Service Manager - Bethlehem - Penn Community Bank

Overview

Responsible for assisting the Branch Manager in all aspects of sales and service, management, and audit and control for the assigned branch.

Responsibilities

The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.

• Achieve deposit, loan, new consumer and business households leveraging our relationship based sales and service model.
• Leads and coaches team members to best in class internal and external customer service.
• Proactively seek to bring in external business via disciplined calling and sales efforts.
• Participate in the development and management of sales activities and processes for the branch.
• Be an ambassador of technology by utilizing the customer relationship management platform.
• Act as a product/services referral source for various bank departments including loans, trust and investments.
• Participate in development of ongoing marketing  and business development activities within market area, coordinating with other business units as appropriate.
• Support branch management to oversee operations, administration, staffing, audits, compliance, and security.
• Lead inside sales and cross-selling initiatives for the branch; conduct coaching for the service and sales program; regularly conduct sales and team meetings.
• Follow and enforce all compliance and security procedures, including dual control, cash control, and branch opening and closing procedures.
• Perform other tasks as may be assigned by management.

Qualifications

Education and Experience

• High School diploma or equivalent required; Associates or Bachelor’s degree preferred
• Previous banking or relevant work history and supervisory experience preferred

Skills and Competencies

• Sales experience and/or demonstrated aptitude and desire to succeed at business development activities
• Thorough knowledge of Bank products and services
• Excellent customer service skills
• Demonstrated verbal and written communication skills
• Ability to interact well with Team members and customers
• Good Supervisory and coaching skills
• Strong attention to detail and accuracy
• Basic computer skills
• Ability to multi-task and remain organized
• Ability to achieve sales goals through relationship-based selling techniques
• NMLS required
• Ability to use sound judgment when making decisions on behalf of the Bank