sales Order Processor at Virtual Company
Irvine, CA 92618
About the Job
ales Order Processor - TEMP POSITION
Admin
Irvine, CA
Full Time
WHAT WE ARE LOOKING FOR
Maintain a regular dialogue and positive support with customer accounts, wholesalers, sales reps., and sales managers. Promoting our full range of products to interested customers and helping them to identify their needs as well as instructing them through our product information. Ensure a high level of efficiency and accuracy is achieved, providing a high standard of customer care in all aspects of the sales order processing, customer support. Promote teamwork within the department and maintain excellent working relations with all other departments.
Essential Job Functions:
- Support Regional Account Managers.
- Back up to Receptionist for breaks and lunch hours including time off; coordination of time off required.
- Responsible for processing and confirming purchase orders from customers/wholesalers using our SAP system.
- Answer telephone calls; provide product information, pricing, part numbers, model numbers, and UPC and product description.
- Provide delivery, tracking, proof of deliveries, and order confirmations via email, telephone, fax or EDI.
- Respond to customer inquiries and provide a speedy and thorough resolution to customer issues and problems
- Review and correct all part numbers and pricing on all purchase orders with attention to detail.
- Generate shipping labels or bill of ladings for each shipment and cross reference unit order parts.
- Communicate with freight carriers and compare rates per order from all carriers to determine optimal shipment pricing.
- Process and audit invoices, email invoices to customers. File electronic invoices on server.
- Efficiently file all orders including original purchase orders, packing slips, bill of ladings, approvals, and any notes.
- Log all shortages, backorders, mis-ships on SRA, sales returns approval log. Investigate request to bring replacement or credit resolution.
- Provide the warehouse pack slip, bill of ladings, commercial invoices, and shipping labels to ensure all orders ship in a timely manner.
- Work with Customs Broker on exceptions and provide necessary documents as requested.
- Maintain a relationship with freight carriers to ensure shipments are clear and delivered without incidents.
- Educate customers on Returns, SRA and freight claim policies and procedures.
- Sustain up to date information on parts and product changes and revisions.
- Other duties as required.
- Direct any incoming calls which may belong to a different department. Soft transfer by introducing the call to the appropriate department / employee.
- Support and provide assistance to teammates as requested.
- SAP Sales Mgmt. experience.
- Effective, extraordinary, advanced customer service and communications skills, ability to prioritize, multi task, have great organizational and verbal and written communications skills.
- Good conflict resolution, customer retention and satisfaction skills.
- Proficient in Microsoft Word, Excel, Outlook, and Internet searching.
- Interpersonal, ambition, strong work ethics, a willingness to learn and self-motivated.
- Excellent listening, negotiation and telephone skills. Friendly, passion to help others,
- Experience in delivering customer focused solutions based on customer needs.
- Ability to work in a fast paced, team based environment, with flexibility and ability to excel.
- FedEx and Freight logistic shipping. Experience in quoting and creating bill of ladings, and commercial invoices.
- Excellent ten key by touch, and 65 WPM and numerical data entry skills.
- BA or equivalent in business admin, or comparable work experience consisting of 5-7 years in customer service, administration, account management or coordinator.
- Proven track record maintains customer accounts with high volume order processing
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice
WHO WE ARE
Since 2006, Navien, Inc. has become one of the fastest growing companies in the home comfort sector in North America and is now the leader in condensing technology, providing condensing tankless water heaters, combi-boilers, wall-hung boilers, and advanced water treatment solutions. Navien's products possess state-of-the-art technology, high efficiency and reliable quality.
Navien has achieved international recognition for its sophisticated engineering and robust designs. Backed by parent company, KD Navien, with more than forty years of experience with advanced boiler and water heating technology, Navien will continue its mission to provide high quality products. Navien products are available in the United States and Canada through a selected network of wholesale distributors.
Navien Inc. is an Equal Opportunity Employer
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.