Sales Order Administrator - Visium Resources, Inc.
Orlando, FL
About the Job
Introduction
Visium Resources has been asked to identify qualified candidates for this Sales Order Administrator position. This position is a contract opportunity which is expected to be on-site in Orlando, FL for a duration of 3-4 months, with potential for extension.
Summary
The Sales Order Administrator will be responsible for providing product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Acts as a point of contact between assigned customers and company, regarding spares management activity.
- Runs MRP and generates replenishment orders.
- Monitors inventory utilizing Company and Customer inventory tracking systems.
- Escalates to Material Planners and Buyers when inventory cannot be replenished per plan and when a spike in demand is identified.
- Collaborates with any required internal areas as needed to ensure on time delivery and support customer satisfaction and service level metrics.
- Coordinate with purchasing to expedite AOG/Critical customer orders.
- Work with customer and QA for C of C authorization approval when department does not have PMA (Parts Manufacturing Authority) for a part.
- Acts as Company to Customer liaison in areas requiring customer communications including order administration and invoice management.
- Properly identifies loan and exchange core returns and ensure the return of company owned equipment back to the appropriate inventory locations.
- Ensures the customer master database is updated regarding changes to customer contact, invoicing and shipping information.
- Compiles reports such as (but not limited to): Consumption, Forecast, Critical Shortage (from Customer) Issues credit/debit memos in coordination with direction from Finance.
- When circumstances support, requests authorization from Finance to ship if a customer is blocked due to late payments or financial risk.
- Identify and assess customers' needs to achieve satisfaction Provides feedback to the customer in a timely manner regarding changes resulting in a delay of product delivery or increased cost estimate where applicable.
- Participates in daily meetings and customer conference calls and provides reporting as appropriate Generates Sales Orders, Push Orders and Stock Transport Orders Conducts self in a way to ensure excellent customer service AOG Support: May be required to support AOG (Aircraft on Ground) material needs; including warehouse operations (Picking, Pulling, Packing, Shipping), inter and intra company communications, courier and expedite services.
- Off hours support as required by business to support customers Other duties as assigned by team leader
FROM MANAGER: TOP 5 SKILLS:
- SAP
- Communication; verbal and written
- Work under pressure = manual process
- Sales - selling materials
- Team player; logistic, planning finance team, internal and external clients Aviation background is nice to have
Qualified candidates would have the following:
- Certification/Associates Degree
- Direct Customer Service
- Electronics
- Sales
- Materials warehousing using an ERP system
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Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company's success is based on your success. When you work with us, you are never 'just a number'. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium.
Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.