Sales Ops Yard Dispatcher at Yancey Bros. Co CAT

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the Macon Yard Dispatcher, you will be responsible for overseeing the daily yard duties/responsibilities in Macon and prioritizing tasks amongst the yard coordinators.

Primary Responsibilities:

• Evaluate current workload on the Macon yard and facilitate the coordination of yard coordinators to ensure all tasks are completed in a timely manner.
• Ensure that there is communication between customers and yard coordinators and that all customer needs are handled appropriately, while still facilitating any other current yard requests.
• Be in constant communication with sales coordinators and shop supervisors about machine needs and staging machines for customer pickup.
• Jump in and assist yard coordinators during busy moments and ensure that nothing falls through the cracks and gets forgotten about. 
• Oversee that attachment transfers are handled in a timely manner amongst the team.
• Be in constant communication with the transportation coordinator in Macon and ensure that all transfers are properly staged so they can be picked up in a timely manner.
• Help ensure that the current yard layout/process is being followed and all attachments and machines have designated areas to be inventoried.

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have excellent communication skills.  You should possess a strong sense of urgency and desire to provide superior customer service. The ability to give direction and work in a team environment is essential to this position as well.

Education/Experience:

• Must have a high school diploma or equivalent experience. 

Required Qualifications/Skills:

• Strong interpersonal and communication skills
• Drive
• Vision
• Accountability
• Initiative
• Problem Solving
• Multitasking
• PC proficiency (email, Microsoft, basic data entry)
• Safety Conscious
• This position is eligible for a cell phone allowance as they will be required to use their personal cellphone for business.
• Employee may be required to submit to customer security requirements including but not limited to additional background checks, drug tests, and provide additional identification.

Preferred Qualifications/Skills:

• Microsoft office
• Basic Computer skills   

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude 

What We Offer:

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave 

Career Development

• Tuition Reimbursement
• Ongoing Training 
• Advancement Opportunities