Sales Operations and Training Support Specialist (Colorado Remote) - Modern Family Law

Position Description 

Modern Family Law, a boutique law firm which specializes in Family Law, is looking for a compassionate, innovative, and respected Sales Operations and Training Specialist to work with our Firm’s Sales and Marketing Teams. Modern Family Law offers dynamic compensation, a wide array of benefit selections, and a culture built on family.  

The Sales Operations and Training Support Specialist will be instrumental in enhancing our client acquisition strategies by supporting sales operations, reporting, and the development of attorney-focused training programs. This individual will help support the Sales Manager by focusing on helping create a scalable, sustainable sales process that aligns with the firm's goals, supporting attorney growth across multiple states while balancing client-centered practices. 

Core Responsibilities include, but are not limited to:

Sales Training Program Support and Development 

• Training Content Creation: Collaborate in developing and updating training materials for attorneys, with a focus on client conversion and compassionate and consultative sales techniques. 

• Role-Playing and Mock Sessions: Assist in coordinating and leading role-playing exercises and mock sessions to prepare attorneys for real client interactions. 

• Performance Tracking: Monitor and track attorney performance post-training to identify areas for additional coaching and improvement. 

Data Reporting and Analysis 

• KPI Tracking: Assist in gathering and analyzing key performance indicators (KPIs) such as conversion rates, lead-to-hire ratios, and sales outcomes. Provide regular performance reports to the Sales Manager. 

• Trend Analysis: Identify trends in client acquisition data to inform adjustments to sales strategies and training efforts. 

• CRM Management: Maintain the integrity of client and sales data within our CRM, ensuring all information is accurate and up-to-date. 

Sales Process Optimization 

• Sales Workflow Documentation: Work with the Sales Manager to document sales workflows, ensuring processes are streamlined, repeatable, and easy to follow. 

• Best Practices Development: Help create, document, and refine best practices for the attorney sales process, making them accessible and actionable for all team members. 

• Tool Implementation and Training: Identify tools or software that enhance productivity; train team members on effective use. 

Communication and Coordination 

• Meeting Preparation and Follow-Up: Coordinate meeting agendas, gather relevant materials, take detailed notes, and follow up on action items to ensure continuity. 

• Cross-Department Collaboration: Work closely with the marketing team to align on messaging, assist in the development of sales materials, and ensure that all client outreach is consistent with the firm's brand and values.  

• Feedback Loops: Establish feedback channels with attorneys and the Sales Manager to gather input on training programs and adapt content accordingly. 

Position Requirements

• As our culture is remote-first, all employees are expected to have the capability to work from home with a reliable internet connection and to set up a workstation that supports productive work during normal business hours.  

• High School Diploma or its equivalent with three to five years of experience in a sales, sales support, sales operations, or training role; background in professional services or client-facing roles is beneficial to any applicant’s background 

• High level knowledge and experience working with the Microsoft Suite of products such as Word, Excel, and PowerPoint; Adobe; CRM Systems, such as Salesforce, project management tools; and Zoom Conferencing Technology.  

• Those who speak foreign languages (e.g. Spanish, Japanese, Cantonese, Tagalog) are strongly encouraged to apply.  

Skills and Competencies

• Empathy and Consultative Skills: Understanding of compassionate and consultative selling and the importance of balancing workload, with the ability to support attorneys in engaging potential clients in a respectful, empathetic manner. 

• Communication Skills: Strong written and verbal communication skills to ensure clear, effective coordination and training. 

• Analytical Ability: Proficient in data analysis and reporting, able to translate data insights into actionable steps. 

• Problem-Solving Skills: Ability to anticipate challenges, suggest solutions, and implement improvements. 

• Interpersonal Skills: Excellent relationship-building skills to work effectively with attorneys and intake teams across locations. 

• Organizational Skills: Detail-oriented, able to handle multiple tasks and prioritize effectively in a fast-paced environment. 

• Tech-Savvy Mindset: Comfortable with new technology tools and eager to streamline and optimize processes. 

• Position also requires the ability to work under pressure to meet strict deadlines 

• Able to sit for extended periods of time at a desk while typing, using a mouse, and looking at a computer screen.  

• Ability to work evenings and weekends as necessary to handle routine or emergent issues.  

• Able to communicate verbally and in writing using a telephone, text messaging, or emails.  

• Ability to stand, sit, bend over, and lift items from the ground exceeding 10lbs to a height from between one’s waist to eye level.  

Mandatory Notices for Applicants

ADA Compliance: All candidates and incumbents are expected to perform the duties as assigned so long as they can meet the expectations set forth with or without reasonable accommodations. Should a candidate or incumbent require accommodation, they need to advise the Director of People & Culture in advance. 

Compensation: $55,000 - $70,000 annually. The range presented is a reliable estimate of the base salary that this individual is expected to receive. Actual pay will be adjusted based on experience, location, internal and external pay equity, and other job related factors as permitted by law. Full-time employees may be eligible for health insurance with an optional Flexible Spending Account or a Health Savings Account, short term disability, long term disability, dental insurance, vision care, life insurance, 401(k) Retirement, vacation, sick time, and an employee assistance program to support the personal wellness needs of our employees. 

Additional voluntary programs are available and include voluntary accident insurance, voluntary life, voluntary disability, voluntary long-term care, voluntary critical illness and cancer insurance, as well as pet insurance. Additionally, in some markets, commuter and transit benefit programs are available. 

Fair Change Ordinance and Equal Employment Opportunity Practices: Modern Family Law will consider all qualified applicants with arrest or conviction records. Modern Family Law is committed to diversity and inclusion in the workplace and has zero tolerance for harassment of any kind. Individuals seeking employment at MFL are considered without regard to their race, color, religion, sex, sexual orientation, gender identity, transgender experience, national origin, age, marital status, ancestry, disability, military status (including discharge status), genetic information, or any other protected class status as set forth by local, state, and federal law.