Sales & Operations Tech Intern - Milk Specialties Global

At Milk Specialties Global, our focus is to create high-quality ingredients designed to optimize health and nutrition. We are passionate and dedicated people. Each day, we collectively explore new, innovative ways to enhance product performance and value through our broad human and animal nutrition portfolios. We offer a comprehensive benefits package which includes medical, dental, vision and life insurance as well as a healthy 401(k) company match program.

Join our dynamic S&OP team as a Sales & Operations Tech Intern, merging customer service, logistics, and compliance documentation responsibilities. Gain invaluable hands-on experience managing export documentation, coordinating sales orders, and ensuring customer satisfaction, all while collaborating cross-functionally to enhance operational efficiency and deliver superior service.

Essential Functions: 

• International Documentation: Maintain a broad understanding of international customs and document requirements. Create and review international documents, including Letters of Credit, ensuring timely and accurate completion.
• Sales Order Management: Manage the status and maintenance of sales orders, including system entry and vessel bookings.

• Customer Interaction: Respond to international customer inquiries within one business day, maintaining up-to-date order details and fostering customer relationships.

• Cross-functional Collaboration: Work with QA, Sales Account Managers, Plant teams, and other departments to ensure timely shipments and resolve order-related issues.
• Compliance Tracking: Stay updated on import requirements and ensure export document compliance. Track in-process shipments for operational purposes.
• Customer Complaints: Resolve customer complaints related to compliance and service issues, coordinating with internal parties for timely resolution.
• Special Projects: Contribute to special projects and initiatives, supporting continuous improvement and operational excellence.
• Backup Support: Provide support to team members as needed.

Position Requirements:

• Currently pursuing a degree in Computer Science, Data Science, or a related field. 
• Completed coursework in automation, such as: 
• Automation and Robotics
• Machine Learning and AI for Automation 
• Process Automation and Workflow Optimization 
• Data Structures and Algorithms 
• Software Engineering or Systems Design with a focus on automation tools 
• Familiarity with Microsoft Power Automate and the broader Microsoft 365 ecosystem. 
• Strong analytical skills and experience with data analysis tools (e.g., Python, R, Excel). 
• Familiarity with software development or scripting languages (e.g., Python, JavaScript, SQL). 
• An interest in or experience with process optimization in a business context. 
• Ability to think creatively and propose innovative solutions.