Sales Operations Specialist/ Business Analyst - Bilingual Mandarin - NGC Transmission Equipment (America), Inc.

Work Location: Fort Worth, Texas

Job Type: Full-time

Pay Rate: $50K - $80K Per Year

SUMMARY:

The Sales department is responsible for the technical sales and communications between NGC and its end user and OEM customers. The focus will be supporting the wind gear aftermarket business in the Fort Worth Service Center. The Business Development and Sales department plays am integral role in the organization by supporting all facets of the business.

EMPLOYEE DUTIES AND RESPONSIBILITIES:

The employee is responsible for providing coordination of outside sales opportunities and activities with engineering, shop operations and inventory management personnel. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning in conjunction with the other dependent NGC teams. The employee must establish a relationship with NGC USA engineering, manufacturing and marketing and sales departments to support customer order fulfillment. The goal is to improve NGC US competency level to expert status for wind gearbox aftermarket opportunities. 

Responsibilities include to:

• Work in collaboration with field sales in actively managing booked opportunities for service applicable to the Fort Worth Service Center.
• Work directly with operations to identify incoming customer components including core gearboxes and main shafts and schedule service work booked by customers
• Update CRM tool and other internal tracking means to provide serial number control and alignment throughout service process
• Coordinate completion of repair scope assessments from engineering group and translation into proposal format to NGC customers
• Support outside sales in proposal negotiation / clarification process
• Provide clarification on work scope to operations and engineering; report additional scope items identified during service to appropriate Regional Sales Manager / BD Manager
• Ensure scheduling of customer proposals accepted and booked and provide weekly status updates to sales team. Monitor and report on backlog weekly.
• Develop and implement an internal filing system (electronic and hard copy) including an order release sheet (ORS) that can be viewed and understood by production.
• Track backlog, work in progress, finished goods and storage inventory on a weekly basis.
• Lead completion of work packages collect technical and shipping documents and initiate invoicing process with finance team.
• Participate on teams assigned to address specific organizational initiatives.
• Frequent communication with customers to ensure satisfaction. Implement necessary corrective actions as required.
• Interface with cross functional work teams such as field service, design, manufacturing, and quality, sales, and marketing.

MINIMUM QUALIFICATIONS:

• Have experience working with project management practices and resources.
• Must have a customer focused attitude and excellent communication skills (oral and written).
• Excellent at collaborating with cross-functional teams.
• Outstanding data analysis skills to make data-driven business decisions
• Ability to adapt fast paced work environment.
• Knowledge of marketing fundamentals is preferred.
• Proficiency with Adobe®, Microsoft® Office, ERP,  Salesforce, and other internal programs.
• Fluent in Mandarin is a plus.

EDUCATION:

• Bachelor's degree in Business Analytics, Data Science, Statistics, Mathematics or equivalent work experience in the industry, Master's degree is a plus.
• Must be able to obtain a thorough understanding of NGC products.

WORK CONDITIONS AND PHYSICAL ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Must have the ability to sit for extended periods of time; exhibit manual dexterity to dial a telephone, to enter data into a computer; to see and read a computer screen and printed material with or without vision aids; hear and understand speech at normal levels and on the telephone; speak in audible tones so that others may understand clearly in person and on the telephone; ability to understand and follow oral and written instructions; physical agility to lift up to 25 pounds.

The above statements describe the general nature and level of work being performed. This job description does not serve as a contract nor does it limit the employer's ability to establish or change the content, nature, or essential functions of this job. Employees holding this position will be required to perform any other job-related duties as requested by management. Under the Americans with Disabilities Act (ADA) of 1990, reasonable accommodations will be considered for qualified individuals with a disability

BENEFITS:

• Company group medical/dental/vision/life insurance plan.
• 401K retirement plan.
• Paid time off.
• Paid company holiday.
• Educational Assistance Program.

NGC Transmission Equipment (America), Inc is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.