Sales Operations Manager - Liberty Diversified International, Inc.

POSITION SUMMARY

Our Safco Sales Operations Manager is accountable for the effectiveness and efficiency of sales operations functions, leading critical Market to Cash activities, and managing sales operations team members. This role is accountable for operational processes like pricing execution, reporting and analytics, sales incentive planning process, quoting and special discount processes, customer and sales event planning and coordination, and market to order and order to cash processes.

This hybrid position reports to the Director of Sales and Customer Care at Safco’s headquarters in New Hope, MN.

DUTIES AND RESPONSIBILITIES

• Reporting and Analytics:  In partnership with the Sales leadership team, delivers needed data and analysis to support efficient and effective sales management and demand generation.  Will include active participation in our CRM.
• Pricing Process:  Owns and executes the pricing execution process throughout the year for both Dealer and National Accounts channel teams.
• Customer and Sales Events:  Leads coordination of events including sales meetings, customer showroom experiences, and trade shows.
• Sales Incentive Plans:  Leads the process to create, monitor and report, and execute the sales incentive plans in coordination with the sales leaders, finance and HR. 
• Team leader for roles that own and support the operational effectiveness and efficiency of processes in the MTO and OTC spaces, including internal communications to sales teams.
• Leads projects to improve aspects of how we drive more demand and improve our customer experience for both internal and external customers. 
• Other duties, as assigned.

REQUIRED EDUCATION, EXPERIENCE AND SKILLS

• Bachelor’s degree in Sales, Business, Communications or related field or equivalent combination of education and experience
• 5+ years of experience in sales
• 2+ years of experience driving process improvements, particularly in sales or customer-facing environments
• 2+ years of pricing or reporting and analytics experience
• Results oriented, process driven and analytical thinker
• Previous change management experience
• Excellent communication skills, conflict resolution, and decision-making skills
• Demonstrated advanced experience with Microsoft Office (Word, Outlook, Excel, PowerPoint)
• Ability to travel up to 10% of the time

PREFERRED EDUCATION, EXPERIENCE AND SKILLS

• Lean Six Sigma, Continuous Improvement, and/or Operational Excellence training, certification, and/or practical application experience
• Previous experience with advanced Microsoft Excel functions (pivot tables, VLOOKUP, Conditional Formatting, etc.).
• Experience as direct supervisor of teams
• CRM experience
• General Services Administration (GSA)/state contract experience

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular sitting, standing, and walking throughout the day to accomplish tasks
• Manual and finger dexterity used regularly with some repetitive finger motions
• Ability to work in front of a computer screen for long periods of time
• Specific vision abilities include close and distance vision; able to identify colors, small letters, and numbers; hand/eye coordination, depth perception and able to adjust focus
• Hearing and speaking

about our company:

Comprised of multiple companies with headquarters in New Hope, Minnesota, Liberty Diversified International (LDI) is a privately held company employing more than 1,900 individuals across our manufacturing facilities, production facilities and core business operations in Minnesota, Iowa, Nebraska, Illinois, Mississippi, Texas, Arizona, Virginia, California, and Mexico. With deep roots in the corrugated box manufacturing industry, we operate in the core markets of paper, packaging, workplace products, corrugated plastics and building products.

Since 1918, our values – Caring, Innovation, Trust and Excellence – have guided our day-to-day activities. We believe that when our employees are aligned with these values, we create superior solutions and service for our customers. The LDI family of companies includes Liberty Packaging, Liberty Paper, Liberty Plastics (Custom Solutions and Quarrix Building Products) and Safco.

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Liberty Diversified International is an equal opportunity employer and makes all employment decisions without regard to race, color, sex, religion, age, creed, sexual orientation, national origin, marital status, disability, or any other protected class.