Sales Operations Manager - SPHERIX GLOBAL INSIGHTS US INC

• Oversee the implementation, configuration, and daily operation of CRM systems (e.g., HubSpot) to align with business objectives.
• Manage CRM data integrity and quality assurance to ensure accurate and actionable insights.
• Provide training and support to team members on CRM usage and best practices.

• Develop, standardize, and optimize sales processes to improve efficiency and predictability.
• Identify bottlenecks in the sales pipeline and recommend solutions to enhance performance.
• Scale best practices for sales efficiency, shortening the sales cycle and improving team performance.

• Generate and maintain dashboards and reports on key performance indicators (KPIs), such as pipeline health, revenue forecasts, and win rates.
• Analyze sales performance data to create actionable insights for leadership.
• Partner with sales leadership to develop and align forecasting models with industry trends.

• Support sales planning initiatives, including Territory Planning, Capacity Planning, and Quota Planning.
• Collaborate with marketing and insights teams to integrate findings into sales strategies.

• Track and report on critical sales operations metrics, including:
  • Average quarterly revenue per rep.
  • Average sales cycle length.
  • Forecast accuracy.
  • Win rates and selling time per rep.
• Use CRM tools to measure and improve productivity and effectiveness.
• Ensure revenue targets are met by tracking actual performance against full-year goals and continuously identifying risks/opportunities to the fiscal plan throughout the year.

• Customer Relationship Management:
  • Drives the initial negotiation and creation of contracts as part of closing deals or onboarding new clients.
  • Point of contact for clients from a Procurement/Legal perspective and have firsthand knowledge of the terms discussed.
• Revenue Alignment:
  • Ensuring alignment of Contract details which directly impact deal value, payment terms, and revenue recognition
  • Ensures contracts align with the sales pipeline, forecasts, and account strategies.
• Customization and Negotiation:
  • Works with legal and operations teams to customize terms (e.g., delivery schedules, pricing structures) to meet client needs and secure commitments.
• Assist in Deal management via HubSpot workflow, processes and associated Master Data, MSA and SOW receipt, review, storage, reference, and other tasks as required to internal stakeholders in their day-to-day management of Deals.

• Engage with internal stakeholders to address data needs and analytical support on an ad-hoc basis

• Bachelor’s degree in Business Administration, Marketing, or a related field; advanced degree preferred.
• 5 years of experience in sales operations, CRM management, or a related field, preferably in market research or life sciences/biopharma industries.

• Proficiency in CRM systems (e.g., HubSpot) and analytics tools (e.g., PowerBI, Tableau).
• Proficiency in Microsoft Excel.
• Strong understanding of data analysis, forecasting, and sales reporting methodologies.

• Exceptional analytical and problem-solving abilities.
• Strong project management skills, including planning and execution of sales initiatives.
• Excellent verbal and written communication skills for effective collaboration and reporting.
• Customer-focused mindset with a deep understanding of customer behaviors and segmentation.
• Ability to work in a fast-paced, results-driven environment with a detail-oriented approach.

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