Sales Operations Manager at The Norfolk Companies

Are you a dynamic sales leader ready to make a significant impact?

We're seeking an experienced, growth minded Regional Sales Manager to lead and motivate our team of talented kitchen and bath designers. As a key player in our strategy, you'll be responsible for driving sales, fostering strong relationships, and achieving the division's business objectives.

As our Regional Sales Manager, you will:

• Lead and manage a team of skilled kitchen and bath designers.
• Develop and implement effective sales strategies to achieve revenue goals.
• Leverage your expertise in HubSpot to optimize sales processes and track key metrics.
• Coach and develop your team to enhance their sales skills and performance.
• Foster a culture of excellence and continuous improvement.

If you're ready to make a significant impact and shape the future of our business, this is the opportunity for you.

In this role you will:

• Establish and achieve company sales and profitability goals.
• Performance manage, coach, train and develop design team to become sales ninjas.
• Successfully recruit for, onboard and train new sales team including designers, coordinators, etc.
• Develop pro-business unit including partnerships with interior designers, single family builders, remodeling contractors, real estate developers.
• Manage performance of showroom staff and identify opportunities for development/improvement with all staff.
• Partner with marketing to develop world class marketing and promotions to support the NKB showrooms.
• Drive adoption of HubSpot to help streamline sales and marketing efforts to deliver best in class sales and marketing. Partner with marketing on this initiative.
• Work with sales support and accounting teams to review open orders, open quotes, and invoiced sales and commissions earnings with salesperson.
• Partner with construction team to support designers to resolve customer issues, in accordance with NKB escalation process.
• Maintain proper staffing levels to support sales volume and meet customer expectations
• Partner with Human Resources to plan for recruitment, employee relations, and other related HR areas
• Work with support departments (construction, sales support, distribution) to ensure processes are followed and identify opportunities for process improvement
• Responsible to maintain the desired appearance of the Showrooms including an annual assessment of displays focusing on trends and new product
• Actively network to develop and/or maintain strong vendor and association relationships
• Work with Sales Director to identify locations for new showrooms and lead the project once launched.
• Work with Sales Director and Finance to establish and roll out annual compensation plans to showroom staff

What Sets Us Apart:

• Exceptional Growth: Be part of a company that is thriving and expanding its presence across six locations, including Boston, Braintree, Framingham, Salem, Nashua, and Manchester. Your career growth aligns with our success.
• Customer-Centric Focus: Through a tailored design process and an immersive showroom experience, we go beyond expectations to help customers achieve their individual remodeling goals. Our dedicated expertise ensures that each client receives personalized attention, turning their remodeling visions into reality.
• Product Diversity: As a premier distributor, Norfolk offers a variety of cabinetry lines and complementary products at all price points, including countertops, tile and more. Our commitment to excellence extends seamlessly from expert design services to full design-build remodeling.
• Locally Owned Family Business: More than just a business, Norfolk Kitchen & Bath is a family. With over 90 years of local ownership, we care deeply about our customers and employees. Your success matters to us, evident in the enduring careers of many designers who have built 5, 10, even 15 years with Norfolk.

To be successful in this role, you will have:

• 7+ years sales management experience with proven success
• Previous experience in home improvement, and or a design-related industry
• Experience in consumer large ticket sales
• Strong organizational skills, including the ability to prioritize and manage multiple initiatives simultaneously. Excellent time management skills and the ability to delegate effectively.
• Effective communication and critical thinking skills and able to de-escalate and resolve customer or employee issues
• Proficiency using HubSpot and Microsoft Office (Excel, Word, Teams, Outlook)
• Strong financial and business acumen with ability for sales analysis (i.e. revenue vs. margin, taxable vs. non-taxable, open vs. invoiced, gross profit generation, etc.)
• Collaborative mindset and able to motivate and lead team
• Ability to review quote of materials and suggest substitutions to maximize profitability and meet customer specifications

This position requires individuals to stand and sit for extended periods, often working on computer screens for data analysis. A valid driver's license and the ability to drive to various job sites and company locations are essential. Candidates must be able to walk on uneven surfaces and have the visual acuity to view small text. A professional appearance is expected.

Compensation will be base salary plus performance bonus structure. Norfolk offers a full offering of benefits, including medical, dental and vision insurance, Paid Time Off, professional development, 401k and company match and other voluntary benefits.

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