Sales Operations Lead, AMER AGI, ASPOps - AMER APO Business Operations at Amazon Web Services, Inc.
Boston, MA 02203
About the Job
We are seeking a dynamic, results-oriented, Sales Ops Lead to join our AMER Partner Operations team, aligned to leaders, partners, and stakeholders driving our AWS Growth Initiatives (AGI). As the AMER AGI Ops Lead, you will be a key member ensuring the Partner leadership team has the necessary information to operate and execute efficiently against AGIs. You will function in a highly collaborative and cross-functional role, working with the several stakeholders supporting the extended AWS Partner Organization. You are a proactive and action-oriented self-starter who can effectively navigate ambiguity and manage competing objectives in a lean, fast-paced organization. You will be able to earn trust through relationship building and measurable performance. You will think strategically and analytically about business challenges, and possess a deep analytical background that contributes to AMERs success in meeting its business objectives. Your work will directly impact the strategy and decisions of the AWS Partner Organization that will better serve our customers in their journey to the cloud.
Your broad responsibilities will include driving the rhythm of the business - including Monthly Business Reviews, Quarterly Business Reviews, Annual planning - and cadenced reporting and metrics to help drive deep dives and provide insights into the health and success of our AGIs by identifying trends and analyzing impact. You will analyze initiatives and processes, providing recommendations for improvement. You will build scalable mechanisms to support business operations processes. In addition, this individual will be responsible for supporting the development of operational planning - requiring effective collaboration with multiple internal executive stakeholders, leveraging data from cross-functional teams to solve problems, implement new reporting solutions, and deliver successfully against high standards.
Key job responsibilities
- Own and drive the Rhythm of the business, not limited to driving mechanisms, business reviews, cadences.
- Build and manage end-to-end goal planning mechanisms (e.g. defining goals, forecasting, target setting, distribution, operationalize tracking, attainment, and get-to-green plans).
- Convert data to make it analysis-ready by compiling data from multiple sources and presenting it in a digestible and actionable format.
- Translate basic business problem statements into analysis requirements
- Running processes aligned to day-to-day execution of the business as well as driving implementation of new tools and processes to continuously drive productivity improvement.
- Create, implement, automate, and drive the global standardization of business processes, tools, and/or reporting, templates, methods, and cadences, including identifying and eliminating ineffective controls and procedures, and sharing best practices.
- Ability to dive deep to find answers with actionable outcomes and/or solutions leveraging strong data extraction skills to curate insights through analyzing historic data, variances, and trends, and to identify and mitigate gaps/risks/impact and uncover opportunities.
- Prepare and deliver business requirements reviews translating basic business problem statements into analysis requirements and working with internal customers to define best output based on expressed stakeholder needs.
- Solve ambiguous analyses with less well-defined inputs and outputs; drive to the heart of the problem and identify root causes
- Have a working knowledge of the data available or needed by the wider business for more complex or comparative analysis
- Develop scalable and self-serve data solutions to automate and accelerate business reporting processes, support team projects, and enhance data accuracy.
- Propose and prioritize changes to reporting, including the creation or collection of new metrics, presentation of data, and ownership of ongoing maintenance.
- Pull data from multiple similar sources to triangulate on data fidelity
- Identify, develop, manage, and execute analyses to uncover opportunities and provide written recommendations.
- Communicate data clearly and concisely, adjusting your style for different audiences to address complex finance issues effectively. Your communication influences critical business decisions.
- Monitor and troubleshoot operational or data issues in the data pipelines
About the team
The AWS Specialist & Partner (ASP) organization provides a unified, outstanding experience to customers working with partners. Our organization supports over 150,000 partners worldwide; our partners are our customers and we establish long-term, durable relationships to achieve success together. AMER is the largest geography within ASP managing partners across North America and Latin America.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
About Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- 3+ years of business analyst, data analyst or similar role working with complex data (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau.
- Experience developing insights across various areas of customer-related data: financial, product, and marketing. Proven problem-solving skills, attention to detail, and exceptional organizational skills.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Your broad responsibilities will include driving the rhythm of the business - including Monthly Business Reviews, Quarterly Business Reviews, Annual planning - and cadenced reporting and metrics to help drive deep dives and provide insights into the health and success of our AGIs by identifying trends and analyzing impact. You will analyze initiatives and processes, providing recommendations for improvement. You will build scalable mechanisms to support business operations processes. In addition, this individual will be responsible for supporting the development of operational planning - requiring effective collaboration with multiple internal executive stakeholders, leveraging data from cross-functional teams to solve problems, implement new reporting solutions, and deliver successfully against high standards.
Key job responsibilities
- Own and drive the Rhythm of the business, not limited to driving mechanisms, business reviews, cadences.
- Build and manage end-to-end goal planning mechanisms (e.g. defining goals, forecasting, target setting, distribution, operationalize tracking, attainment, and get-to-green plans).
- Convert data to make it analysis-ready by compiling data from multiple sources and presenting it in a digestible and actionable format.
- Translate basic business problem statements into analysis requirements
- Running processes aligned to day-to-day execution of the business as well as driving implementation of new tools and processes to continuously drive productivity improvement.
- Create, implement, automate, and drive the global standardization of business processes, tools, and/or reporting, templates, methods, and cadences, including identifying and eliminating ineffective controls and procedures, and sharing best practices.
- Ability to dive deep to find answers with actionable outcomes and/or solutions leveraging strong data extraction skills to curate insights through analyzing historic data, variances, and trends, and to identify and mitigate gaps/risks/impact and uncover opportunities.
- Prepare and deliver business requirements reviews translating basic business problem statements into analysis requirements and working with internal customers to define best output based on expressed stakeholder needs.
- Solve ambiguous analyses with less well-defined inputs and outputs; drive to the heart of the problem and identify root causes
- Have a working knowledge of the data available or needed by the wider business for more complex or comparative analysis
- Develop scalable and self-serve data solutions to automate and accelerate business reporting processes, support team projects, and enhance data accuracy.
- Propose and prioritize changes to reporting, including the creation or collection of new metrics, presentation of data, and ownership of ongoing maintenance.
- Pull data from multiple similar sources to triangulate on data fidelity
- Identify, develop, manage, and execute analyses to uncover opportunities and provide written recommendations.
- Communicate data clearly and concisely, adjusting your style for different audiences to address complex finance issues effectively. Your communication influences critical business decisions.
- Monitor and troubleshoot operational or data issues in the data pipelines
About the team
The AWS Specialist & Partner (ASP) organization provides a unified, outstanding experience to customers working with partners. Our organization supports over 150,000 partners worldwide; our partners are our customers and we establish long-term, durable relationships to achieve success together. AMER is the largest geography within ASP managing partners across North America and Latin America.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
About Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
BASIC QUALIFICATIONS
- 5+ years of Microsoft Excel experience- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- 3+ years of business analyst, data analyst or similar role working with complex data (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau.
PREFERRED QUALIFICATIONS
- 5+ years of finance, business management and sales operations experience- Experience developing insights across various areas of customer-related data: financial, product, and marketing. Proven problem-solving skills, attention to detail, and exceptional organizational skills.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
