Our client, a Global Medical Device Manufacture has an immediate opening for a Sales Operations Coordinator for a 18 Month Contract. Our client offers results-driven people a place where they can make a difference - every day!  You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.  

 Responsible for representing our clients brand by supporting their customers daily with all ProCare requests over the phone, email, and through assigned cases.

Position Description (Principle Duties and Responsibilities)

• Work with Sales Representatives and Customers to review and enter new Service Contract orders to ensure proper coverage is applied. 
• Work with Finance Team to ensure correct billings are applied and update coverage due to contract changes. 
• Provide support and research in the collection of overdue invoices. 
• Work with Repair Authorization Team to ensure the system clearly indicates contract status or pricing agreement terms with clear start and end dates 
• Research past service contracts and provide historical data and cost analysis to Sales Reps and Customers. 
• Work with cross-divisional counterparts to ensure multi-division deals are properly processed. 
• Assist Sales Representatives with formatting and pricing for new Service Contract proposals. 
• Run ProCare specific territory reports

Qualifications

• 1 year minimum of related experience. High School Diploma required. 
• Must be able to prioritize work effectively. 
• Demonstrated proficiency in MS Excel, Word, Access, Outlook, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.). 
• Must be able to communicate telephonically. 
• Must be able to generate and explain guidelines and procedures - Excellent analytical skills
• Demonstrated customer service skills, including the ability to communicate professionally and effectively with field-based customers via telephone and e-mail to continuously drive customer satisfaction. 
• Demonstrated ability to make independent decisions and sound recommendations for inventory assortment based upon compiled inventory usage data. 
• A high degree of emphasis on accountability for quality/GMP compliance, customer service, levels, inventory management and cost reduction.

Contract positions

Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment. 

Permanent placed employees

Paid by and qualify for benefits in accordance with the policies of the hiring company. 

Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.

Internal Positions

We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.

• Recruiters
• Account Managers

Learn more about working with iMPact Business Group