Sales Operations Specialist - HydraPak

The Position:  Sales Operations Specialist

The Company:

Pushing boundaries to redefine the future of hydration, HydraPak creates innovative gear that is specialized for a variety of different athletic activities.  Easy-to-use and highly functional, every HydraPak product showcases the technical manufacturing expertise that has distinguished the company for two decades. By offering a better way to hydrate, and continually seeking to refine its offerings, HydraPak has pioneered new product categories and become a trusted hydration partner for athletes worldwide.

The company sells to athletes directly and as an original equipment partner of major brands in the active Outdoor Recreation industry that incorporate our hands-free hydration reservoirs and soft flasks into hydration backpacks and running vests.  We work with over 70 leading brands in this capacity including Osprey Backpacks, Salomon, Patagonia and The North Face.  HydraPak also operates as Bottle Bright®, the natural and effective cleaning tablet, and Polar Bottle®, the original insulated sports water bottle for bike and recreation.  Our branded hydration products are available at specialty sport stores worldwide.  

Our Company Values:  ATHLETE

Advocates:  We are a customer-focused company. We think about the challenges our customers face and make them our top priority.

Team Players:  Teamwork makes the dream work. We collaborate and focus on the overall success of our customers and our company. We all unload the container and collaborate without ego.

Honest:  We’re committed to moral principles and having high integrity. Our handshake is our word. We strive to do the right thing, even when no one else is paying attention.

Long-View Thinkers:  We’re focused on where we want to go, and what we have to do today to meet tomorrow’s goal. From our team members to customers, we recognize that long-lasting, authentic relationships are the key to our continued growth and success.

Entrepreneurs & Innovators:  We are the experts in our category and craft. We don’t settle. We create new products and services and improve on what’s already been done.

Tolerant & Respectful:  The Golden Rule drives us. We value the importance of diversity in work, play and life. We bring our whole selves to work. We treat everyone with respect and dignity.

Eco-Conscious:  We believe in protecting, preserving, and providing access to the communities where we work and play. We endeavor to reduce our environmental impact on the earth and its resources.

Sales Operations Specialist's Mission:

As a Sales Operations Specialist, your mission is to empower the sales and finance teams with accurate, actionable insights. You will analyze sales data to uncover trends, opportunities, and inefficiencies, providing strategic recommendations that drive sales performance and business growth. Additionally, you will support the data structures, ensuring data integrity, facilitating user training, and optimizing system functionalities to enhance operational efficiency. Through cross-functional collaboration, you will work closely with initiative leaders and the sales team to provide critical metrics, manage sales operations, and facilitate effective communication of actionable insights. Your contributions will support business growth by leveraging data and technology to inform strategic goals and operational efficiency. 

Key Objectives:

Data-Driven Insights:

• Gather and transform raw sales data into meaningful analyses and reports.
• Identify key trends, patterns, and opportunities to inform strategic decision-making.
• Proactively analyze data to answer key questions for stakeholders or yourself, with an eye on what drives business performance.
• Create best-practice reports based on data mining, analysis, and visualization.
• Provide regular and ad-hoc reports to sales and finance leadership.

Data Management and Improvement:

• Establish checks and balances to evaluate internal systems for efficiency, problems, and inaccuracies. 
• Maintain data accuracy and integrity within the data structures.
• Continuously seek ways to improve sales data management and reporting processes.
• Collaborate with cross-functional teams to streamline workflows and enhance system functionality within data management.
• Implement best practices for data management and system usage.

Cross-Functional Collaboration:

• Work closely with Initiative leaders to understand and maintain focus on their analytics needs, including critical metrics and KPIs, and deliver actionable insights to relevant decision-makers.
• Prepare Sales presentations for S&OP activities - Forecasting, Demand Planning, Operations Updates.
• Work with the sales team to build promotions and manage documentation.
• Facilitate communication and knowledge sharing to promote effective use of actionable data insights.

Support Business Growth:

• Maintain and support customer facing systems that enable efficient customer ordering.
• Provide actionable insights and recommendations that contribute to sales growth and operational efficiency with sales and leadership teams.
• Help the company achieve its strategic goals by leveraging data and technology to drive informed decision-making.
• Stay current with industry trends and advancements in data analytics and ERP systems to continually enhance your contributions.

Additional Responsibilities:

• Co-manage the Acumatica support email box. 
• Maintain an orderly digital filing system, creating replicable and referenceable processes. 
• Participation in special projects and company initiatives as assigned.
• Provide support and training to users, addressing system-related issues and queries.
• With your detailed knowledge of Hydrapak’s business processes, you will provide backup support when needed to the current systems integrations.  

Education & Experience:

• Bachelor's degree in statistics, computer science, business, or equivalent required.
• 2 + years of experience mining data as a data analyst.
• Experience with ERP monitoring and data evaluation (NetSuite, SAP, Microsoft Dynamics, Acumatica, etc.)
• Experience supporting Ecommerce platforms. (ie. Shopify)
• Experience with data management and reporting in CRM platforms. (ie. Zendesk Sell)
• Experience with monitoring and evaluating data analytics platforms. (ie. SPS Analytics, JungleScout/ Cobalt)
• Experience with database and model design and segmentation techniques.
• Experience developing dashboards and visualizations with data analytics platforms. (PowerBI, PowerQuery, Tableau)
• Strong SQL or Excel skills, with aptitude for learning other analytics tools.
• Proven analytic skills, including mining, evaluation, and visualization.
• Technical writing experience in relevant areas, including queries, reports, and presentations.
• Strong programming experience with frameworks, including XML, JavaScript, and ETL.
• Practical experience in statistical analysis.
• Proven success in a collaborative, team-oriented environment.

Skills & Abilities:

• Intellectually curious and interested in learning even the smallest details about our systems.
• Critical thinking: you dissect problems, pull out key information, and can propose solutions.
• Good judgment: you are thorough and decisive.
• Prioritization: you effectively determine the order of tasks and allocate resources to ensure timely completion, balancing multiple responsibilities without compromising quality.
• Ready to provide support to our entire team when they are in need.
• You are excellent at training and showing others how to accurately and efficiently use the work you built. 
• Written communication: you write clearly, succinctly, and with correct grammar.
• Organized: you are reliably organized and manage a full plate without significant signs of stress.

Salary & Benefits:

This position is based in our Longmont, CO office. The typical work hours for this job are between 9am-5pm, Monday through Thursdays with remote work eligibility on Fridays. Pay range for this position is $60,000 - $80,000 annually with up to 5% bonus potential. HydraPak offers up to 120 hours of Paid Time Off in the first year of service, 11 paid holidays, a range of insurance benefits starting the first of the month following a 30-day waiting period, and a 401(k) plan (with company match) following a 90-day waiting period. 

Application & Starting Date:

Please send a resume addressing experience and education requirements above with your name written in the subject line to hr@hydrapak.com. Start date is as soon as possible.