Sales Operations Analyst - Avispa Technology

Sales Operations Analyst 14824

A leading professional networking company is seeking a highly organized and proactive Sales Operations Analyst to help optimize our internal systems and processes. The successful candidate will primarily focus on system enhancement intake and grooming, working closely with cross-functional teams to streamline our sales operations. This position will also serve as a partner to the company's talent, sales solutions, and sales operations, contributing to projects that improve efficiency, standardize workflows, and automate sales planning processes. The ideal candidate has 2+ years of experience in an operations, consulting, or strategy role, with exposure to project management or system enhancement processes. The company offers a great work environment.

Sales Operations Analyst Pay and Benefits:

• Hourly pay: $40-$55/hr (Pay varies based on the candidate's experience and location)
• Worksite: Leading professional development and networking company (Remote - Candidates must be located in the United States and work Pacific Time office hours)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program
• 40 hours/week, 12 Month Assignment

Sales Operations Analyst Responsibilities:

• Work closely with key stakeholders across multiple functions, assisting in the intake, organization, and execution of system enhancement initiatives.
• Compile a list of new intake requests every week and review them with senior stakeholders for prioritization and next steps.
• Ensure requests have complete information by following up with assignees where necessary.
• Triage intake requests to identify high-priority initiatives and blockers, flagging them for senior review.
• Maintain and update the JIRA backlog, ensuring requests are tracked, statuses updated, and appropriate stakeholders are notified.
• Assist in preparing materials for strategic planning exercises by exporting groomed JIRA requests into planning spreadsheets.
• Coordinate with the intake form technical team to address intake form bugs and enhancement requests.
• Test and validate updates to the intake form, ensuring improvements are functioning correctly.
• Document and transcribe processes for intake prioritization, creating clear and concise FAQs, Wiki articles, and enablement materials for internal stakeholders.
• Maintain and update the documentation repository, ensuring that processes are well-documented and easily accessible.
• Perform weekly automated, standardized systems data cleanup tasks using Excel or SQL and provide recommendations on the next steps.
• Follow-up on data dry-run emails and flag requests without complete information.
• Provide updates on systems migration Data Clean-Up status.
• Track weekly progress on standardized data cleanup tasks.
• Identify and surface data clean-up delays or gaps to the project lead.
• Work closely with a diverse cross-functional team across multiple businesses, regions, and functions.
• Wear multiple hats by helping prioritize and manage intake requests, system enhancements, and process documentation, while also developing a deep understanding of sales operations workflows.
• Be entrepreneurial by identifying innovative ways to optimize critical sales programs & processes.

Sales Operations Analyst Qualifications:

• 2+ years of experience in an operations, consulting, or strategy role, with exposure to project management or system enhancement processes.
• 2+ years of experience using Excel and SQL.
• 1+ years of experience with JIRA for managing project backlogs, updating tickets, and creating reports.
• BA/BS degree in business, economics, finance, engineering, computer science, other related technical field, or equivalent professional experience
• Experience with sales-related project management tools (e.g., JIRA) and a strong understanding of sales processes such as territory planning, quota setting, and forecasting.
• Experience with business process management and prioritization, particularly in sales-related workflows.
• Knowledge of CRM Systems (Salesforce, Microsoft Dynamics).
• Familiarity with User Acceptance Testing (UAT) principles and process documentation.
• Ability to manage cross-functional projects and interact with global teams in a collaborative and proactive manner.
• Strong communication skills, including the ability to interact with stakeholders at all levels and document processes clearly and concisely.
• Exceptional written and verbal communication skills, with the ability to present complex information in a clear, actionable format.
• Strong organizational skills with the ability to juggle multiple tasks and prioritize effectively in a dynamic, fast-paced environment.