Sales/Marketing Manager - Upton Home Services

To develop, manage and lead a high performing sales team through development and implementation of marketing strategies aimed at driving growth across all divisions. To achieve sales and revenue quotas for the overall success and profit of the branch office. Maintain a strong customer focus reflective of Upton’s values while driving sales and customer satisfaction through high quality service. To implement Upton policies and procedures, while ensuring safe and efficient delivery of services.

Job Responsibilities:  

• Development of specific marketing strategies, and other sales management techniques.
• Recruit and retain top sales professionals through the development and implementation of employee engagement strategies.
• Establish goals and objectives for the sales team, monitor performance, and ensure that sales activity targets are achieved on a consistent basis.
• Formulate and implement strategies and sales practices to support a valid and growing sales pipeline, maximize sales performance and ensure excellent customer satisfaction.
• Provide coaching, mentoring and assistance to the sales team through: sales calls, cold calling, presenting value proposition, qualifying prospects, objection handling, negotiating and closing.
• Achieve targeted quota results through leading, coaching, training, and activity‐based management of the sales team.
• Ensure service offerings and tools are effective and up-to-date, and continually improving.
• Implement and track the success of new sales and marketing programs.
• Develop compensation plans, performance objectives, training programs and process improvement.
• Analyze marketing trends and sales data to assist dealers in sales promotions for present and future business.
• Review market analyses to determine customer requirements, volume potential, competitive pricing.
• Maintain effective relationships with all management and their teams to ensure that sales activities are in alignment with other company wide programs and initiatives.
• Support sales team’s efforts by applying analytical and creative problem solving skills to meet customer requirements and/or convince customers to accept an alternative course of action.
• Ensure the sales team maintains an average sale price set forth by the brand.
• Provide input, direction and guidance with respect to customer needs.
• Maintain a professional image at all times by wearing company approved apparel.
• Ensure technician‐generated leads meet/exceed budgeted levels.
• Ensure call ratio on all inbound calls meets established goals.
• Ensure additional lead generation through outbound calling by the Sales Lead Coordinator (SLC).
• Conduct a weekly sales meeting the sales team to review performance and address
• Challenges.
• Provide oversight and accountability for the sales team throughout the sales process including: making initial customer contact; analyze and determine customer product needs; generate and deliver sale proposals over‐the‐ phone or in person; deliver and execute final contracts; manage additional customer needs up to final interconnectivity with our installation team.
• Develop sales campaigns to achieve goals of the company.
• Ensure follow up calls on all unsold replacement leads within 48 hours.
• Establish a ride along schedule.
• Motivate the sales team to utilize the Company’s Sales System properly on every call.
• Demonstrate technical expertise and maintain a high level of credibility.
• Participate in all company sponsored training classes.
• Maintain a courteous demeanor with customers and associates at all times.
• Abide by all standards of performance and ethics.
• Follow all safety policies and procedures.
• Perform other duties as assigned.

Knowledge, Skills and Abilities:

• Minimum of 5 years of verifiable Sales and Marketing experience, preferably in residential service
• operation.
• Proven sales and marketing experience to develop and execute successful sales and marketing strategies.
• Knowledge of industry service requirements for residential and light commercial.
• Proven, consistent track record of meeting and exceeding revenue objectives.
• Proven success in building a team culture through recruitment, motivation, and training of staff.
• Excellent verbal and written communication skills as well as excellent interpersonal skills.
• Must have computer experience with Microsoft Office, Excel, PowerPoint, Outlook and Access.
• Function in a team environment.
• Valid driver’s license, and approved to drive by Company’s insurance carrier.

Education/Certification Requirements:

• Associates degree in a related field.
• HVAC/Plumbing/Electrical certification preferred.
• Bachelor or Advanced Degree in a related field preferred.

Benefits:

• Medical, Dental & Vision Insurance
• HSA Matching
• 401k Matching
• Paid Training
• Education Assistance Plan
• Company Paid Vacation, Holidays, Personal Days & Sick Leave
• Direct Deposit
• Weekly Paychecks
• Performance Pay

**EEOC Compliance Employer**

**All qualified candidates are required to undergo a pre-employment drug screen, MVR and background check**