Sales / Marketing/ Admissions Coordinator - The Estates of Hidden Lake

Position Title:                    Admissions Coordinator

Reports to:                         Administrator

Summary:

Provides administrative/marketing functions with focus to potential residents and their families as well as other referral sources.  This position is also responsible for increasing occupancy and positive public awareness in the retirement community.  Works as a member with the interdisciplinary team with a focus on maintaining resident satisfaction.

Scope of Practice:

Practice within the scope of certification and by state and federal regulations and in accordance with the standards as defined in the currently recognized state Admissions Regulations.  Practice in accordance with Estate’s administrative policies and procedures.

Responsibilities:

·         Responds to inquiry calls from families, and other referral sources. Conducts SNF tours. Manages the inquiry process professionally, timely and with appropriate follow-up. Meets or exceeds occupancy levels and census / premium mix enhancements.

·         Ensures appropriate admission papers and signatures are obtained from residents or responsible parties prior to admission. Communicates special needs of new admits to staff to ensure a smooth transition.

·         Maintains a working knowledge of Federal and state regulations and reimbursement (Managed Care, Medicare and Medicaid). Provides assistance with new associate orientations on these topics and the admission process. Has a strong working knowledge of managed care referral process. 

·         Monitors inquiry/ referral, admissions and census trends. Prepares appropriate reports/tracking logs, and other reports as required.  Monitors all active and inactive inquiries. Completes and submits all tracking logs and reports to Admission Director in a timely manner.

·         Works with the Director of Nursing to ensure that all admissions are screened thoroughly and adequately prior to admission

·         Work with Social Services staff to ensure that all advanced directives have been discussed prior to admission so that appropriate paperwork can be in place upon admission

·         Coordinates account management systems

·         Monitors and evaluates day to day customer and referral source satisfaction.

·         Must be an active participant in morning meetings providing positive suggestion and input.

·         Interacts and communicates with others in a way that promotes a positive and cooperative work environment. Accepts and acts upon constructive criticism. Demonstrates initiative and enthusiasm in performing job duties. Channels concerns appropriately. Fosters teamwork and collaborates with skilled care management team.

·         Adhere to all Federal, State, local, management comp admissions rules, regulations and policies.

Qualifications, Knowledge, Skills & Abilities:    

1.       Multi-tasking.

2.       Listening

3.       Verbal Communication

4.       Teamwork

5.       People Skills

6.       Documentation skills.

7.       PC Proficiency

8.       Organization

9.       Bedside Manner

10.   Creating a Safe, Effective Environment

Other Qualifications:

Requires drivers of licensed company vehicles and those using their own vehicles for business purposes have the appropriate driver’s license, insurance coverage, and meet the auto liability carrier’s driver’s criteria.

Physical Requirements and Working Conditions:

The physical activities demand and working conditions described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel objects, tools, or controls; and talk to hear.  The employee frequently is required to sit; reach with hands and arms. 

               •Must be able to lift up to 20 lbs.

               •Must be able to push/pull 35lbs.