Sales Manager - Smith Group

Basic Function:
Manages the sales and marketing function in an Aaron's store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, customer service program and store merchandising.

Reporting:
Reports directly to the General Manager

Supervises:
Customer Service Representative(s) and Product Technician(s) with GM direction

Primary Responsibilities:

• The acquisition and maintenance of customers
• Setting weekly and monthly sales goals and staging products
• Update goal board daily
• Ensure execution of the sales Flow, including telephone sales and showroom sales
• Ensure execution of the YES Program of Customer Service
• Generate new business through apartment community/business accounts
• Create and implement marketing strategies in the community to generate new sales
• Ensure that the showroom floor is merchandised as per guidelines
• Ensure that all merchandise is accurately priced
• Ensure compliance with the No-Holes Policy
• Perform routine service calls and product exchanges (per first up system)
• Handle service issues for customers immediately
• Resolve customer opportunities immediately
• Assist General Manager with product ordering, including planning for future sales and events
• Clean and certify merchandise in the Certification Zone for all items personally returned
• Responsible for maintaining the store's warehouse in a neat and orderly manner
• Confirm customer identification, collect money and obtain customers' signature on lease agreements
• Review and close lease agreements (per first up system)
• Monitor and ensure efficient operation of the certification zone
• Assist general manager in stock balancing
• Other tasks as assigned by management

Position Requires:

• Position routinely requires lifting, loading, and dollying merchandise 50 – 300 pounds
• The skills to effectively perform all functions in the store
• High energy level
• Professional appearance
• Ability to work well in high stress multitasking situations
• Good computer knowledge
• Demonstrated selling skills
• Good communication and interpersonal skills
• Knowledge of merchandising techniques
• Good driving skills
• Excellent telephone etiquette
• General product knowledge
  
  

Pre-employment:
Satisfactory MVR (driving record0, D.O.T. physical and drug screen, criminal background investigation with job performance reference check and required testing.

Dress Code:
Male – Aaron's approved logo shirt and khaki type work pants and Aaron's nametag. No denim pants allowed. Leather shoes with socks that are appropriate for business casual dress; in good repair, clean and polished.
Female – Aaron's approved logo shirt with slacks, capris, or pants and Aaron's nametag. Dress or skirt required if not in Aaron's apparel. Sandals with a heel are permitted; no beach style flip-flops or flat soled thong sandals.

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