Sales Manager - Courtyard by Marriott Richmond

JOB PURPOSE:

Reporting to the Director of Sales, General Manager, Marketing/Regional General Manager and Ownership, you will be responsible for providing sales and administrative support to the Sales team to ensure the smooth operation of the department. 

ESSENTIAL JOB FUNCTIONS:

• Coordinating sales calls and client appointments

• Solicit new and existing accounts to meet and exceed revenue targets through outside sales calls, on-site visits and sales tours, and networking in the local community

• Preparing quotes and contracts for clients

• Travel within the local area to develop customer accounts and drive business into the specific hotel/cluster, increase market/customer share in all revenue streams

• Coordinating site inspections as required

• Conduct yourself as a professional representative of the hotel at various industry tradeshows, conferences, and adhere to the guidelines of the budget and marketing plan

• Maintaining hotel and Sales & Marketing databases

• Conducting research and competitive analysis to compile reports

• Assisting with Sales & Marketing projects

• Reports any unusual occurrences or requests to the manager or assistant manager.

• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

• Work collaboratively with all departments to ensure proper group arrival, stay, and exit

• Point of contact for non-direct calls into the executive office/sales. Direct calls and emails for leads to the appropriate sales and catering managers

• Attends property Staff meetings, and other property specific meetings as requested by the General Manager/Director of Sales/Management

• Management and upkeep of BEOs

• Perform any other duties as and when assigned by management

• Must be able to travel

QUALIFICATIONS & SKILLS:

Essential:

• High School Graduate or equivalent work-related experience.

• 3-year experience in similar position, preferably in the hospitality environment.

• A proven performer in a fast paced, high volume and challenging role

• Professional communication and interpersonal skills

• Exceptional organizational and time management skills to achieve tight deadlines

• Meticulous attention to details with administration and data entry is essential

• Proficiency with CRM systems and Microsoft Office programs, particularly Outlook, Word and Excel

• Previous experience in a similar role within a hospitality office environment is preferred

• Knowledge of Lightspeed, Opera, Fosse, Merlin, Delphi or STS catering and sales systems is preferred.

• Exceptional grooming and personal branding

• Display a competent level of computer literacy.

• Must possess initiative, excellent guest service and decision making skills.

• Ability to type at least 40 words per minute.

• Ability to compute basic mathematical calculations.

• Ability to focus attention on guest needs, remaining calm and courteous at all times.

• Ability to work well under pressure coordinating multiple requests at any given time.

• Ability to work cohesively with other departments and co-workers as part of a team.

• Flexibility in schedule.

• Ability to schedule various services for individuals.

• Ability to perform job functions with minimal supervision.

• Ability to relay instructions and ask for help.