Sales Manager - Emerging Blue, Inc.
Charleston, SC 29407
About the Job
SALES MANAGER/MERCHANDISER
- Develop a sales force that focuses on repeat clients and referrals, and lessens the dependence on advertising and location.
- Manage a sales team that meets its goals in all areas. Measure and record the results of the team's efforts and report historical and anticipated results.
- Recruit and hire all sales staff in conjunction with the store manager both as needed and in an ongoing process with the goal of having candidates available on short notice.
- Project sales performance to owners and senior management.
- Communicate weekly and forecast based on combined individual performance and staffing levels.
- Maintain performance information appropriately, and celebrate success timely and publicly.
- Hold associates accountable for proper administrative, customer service and operational procedure performance.
- Monitor the Customer Distribution system to ensure that proper procedures are being used and that traffic counts are accurate. When the Customer Distribution system breaks down due to there being more customers in the store than sales associates, the sales manager will greet customers both comimg into the store and before they leave.
- Walk the floor regularly looking for customers not being properly assisted, floor display problems, product damage problems, tagging or signage problems, and any sales associate related issues.
- Place associates performing below standard in critical or intensive care as needed. o Develop plans for performance improvement.
- Manage cancellations and price adjustments of sales, issuing refunds as necessary.
- Review outstanding Purchase Orders for excessive delays, backorders and not shipped items, resolve items over 30 days.
- Answer and direct phone calls.
- Ensure that traffic is counted accurately.
- Distribute upcoming advertising to each of the sales personnel prior to the weekly sales meeting.
- Respond to inquiries made regarding customer payment history as authorized in writing by the customer.
- Ensure customer satisfaction through professional consulting o to customers as you help them achieve the home environment that they desire. Listen to them closely; assist them in turning their expressed needs to wants and then to create clients from customers.
- Set goals for sales volume, follow-through process, rough room renderings, house call activity, warranties, kits, mattress pad/protection, etc.
- Become proficient about Customer to Client Sales, merchandise, coordinating and room setting, delivery, customer service, computer systems, administrative functions and credit terms.
Source : Emerging Blue, Inc.