Sales Manager/Call Center at The Borrowing Club

Job Description

Do you have a proven track record of being able to provide Leadership, Guidance and Mentoring, and Development to a team of Customer Service Sales Professionals?

We are searching for a creative, innovative leader who is solutions oriented and has experience in leading a team of Sales Representatives who consult with clients on various personal loan options that best meet their financial needs.

The Borrowing Club/Nationwide Loan Consultants & Advisors is a rapidly growing financial services company lead by an innovative executive team with decades of industry experience, expertise, and partnerships. Qualified leads are provided by the company that are derived from time-proven marketing campaigns and other sources. We operate in a business casual environment that thrives off positivity and teamwork.

Our story is one of passion, commitment and dedicated people who shape our unique culture and live our values of providing unparalleled loan consulting services to our clients. We are a well-established financial services company helping clients with unsecured loans who meet certain minimum credit/financial criteria.

Our company's goal is to use our knowledge, experience, data resources, and premier customer service to guide our clients through our industry by studying, learning, and researching the business to save them valuable time, money, and aggravation while easing the process of finding the perfect loan or solution to match their needs. We provide a level of professionalism and understanding of our industry that we feel embodies a personal touch when working with our customers and our team wants to give them the best possible options as possible so they can be confident that they made the right decision.

IMPORTANT NOTE: RESPONSIBILITIES AND JOB QUALIFICATIONS ARE CRITICAL TO SUCCESS IN THIS ROLE. WE WILL ONLY CONSIDER APPLICANTS WHO HAVE BONA FIDE SALES TEAM MANAGEMENT EXPERIENCE.

Responsibilities:

• Demonstrated ability to Lead, Organize and Direct a team of Customer Service Sales Representatives in executing client applications by consulting and advising them of our process and the potential of personal unsecured loan options that may be available to them.
• Generate new, and creative ideas, and processes that will enable the department, and the company to meet and exceed productivity and profitability goals.
• Manage, and coordinate Sales Representatives pipeline activity to maximize production and efficiency
• Ensure adherence to all internal and industry compliance regulations
• Conduct daily team huddles and weekly team meetings to ensure employee awareness of personal and company goals and to facilitate a collaborative environment
• Maintains productivity standards by examining daily workload volumes, prioritizing work efforts, and developing timely and accurate forecasts and goal for assigned teams
• Reviews and analyzes data and monthly metric goals and results to improve performance
• Identifies causes of performance deficiencies and executes performance improvement plans
• Analyzes data to identify training needs, potential lost revenue, and other areas of improvement
• Implements appropriate staffing plan for site
• Works with executive leadership team to support site level strategy through alignment of programs and initiatives and assisting with related implementation and execution
• Holds team leaders and Sales Representatives accountable for individual and team performance and improvement
• Performs other projects or special assignments as needed

Qualifications/Requirements:

• Demonstrated track record of successfully managing sales teams of 30 people or more.
• 3 years of telemarketing sales experience in finance or related professions (required)
• Excellent verbal and written communication skills - English - Bilingual (English/Spanish) is a plus!
• Ability to effectively utilize and train consultative sales tactics
• Resourceful time management skills
• Proficient in Microsoft Office and CRM applications
• Strong ability to drive performance while maintaining a positive and motivating work environment
• Strong interpersonal skills
• Full-time schedule availability
• What we offer:
• Generous base pay + bonus incentives for achieving and exceeding established company goals
• Paid Time Off
• Medical, Dental, and Vision benefits after 90 days of employment
• Weekly pay

Job Type: Full-time/W2/Office location

Pay: 75K - 90K Base pay + Incentives

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented. Career path opportunities are dependent on business and staffing needs and the qualifications of internal and external candidates.

Duties, responsibilities, and activities may change at any time with or without notice