Sales Manager at Hampden - Allora Solutions Group

Sales Manager at Hampden Clothing
Location: King Street, Charleston, SC

About Hampden
Hampden is a thriving luxury fashion destination, featuring over 100 renowned designers from around the globe. Since its inception in February 2007, owner Stacy Smallwood has curated an exclusive collection of both established and emerging brands, showcasing an exquisite range of ready-to-wear, shoes, handbags, jewelry, and accessories. Our flagship store in Charleston, SC, caters to a loyal clientele worldwide, with a carefully selected assortment that includes prestigious labels like Christopher John Rogers, Isabel Marant, and Proenza Schouler, among others.

About the Role
We are seeking an enthusiastic and results-driven Sales Manager to lead our sales team and elevate the client experience at Hampden. In this role, you will oversee daily operations while fostering a positive team culture centered on creativity, communication, and personal development.

About You

• You have a passion for luxury retail and a keen eye for detail.
• You possess strong leadership and interpersonal skills, with an ability to motivate and support your team.
• You are results-oriented and understand the importance of driving sales through exceptional customer service.
• You thrive in a fast-paced environment and are adaptable to changing circumstances.

Key Responsibilities

• Lead and manage the sales team (stylists), providing ongoing feedback and support.
• Drive sales results by tracking and analyzing daily, weekly, monthly, and yearly sales budgets.
• Manage the guest experience to ensure a welcoming and engaging store environment.
• Address customer service inquiries and provide effective solutions based on guest feedback.
• Prepare and analyze reports on sales performance, refunds, client lists, and inventory management.
• Coach stylists on building strong client relationships and assessing their interaction quality.
• Create a fun and energetic atmosphere that encourages a sales-oriented culture.
• Facilitate daily morning meetings and lead product knowledge training sessions.
• Ensure the sales team is accountable for timely communication and returns.
• Serve as the point person for pop-up events and assist clients in the absence of stylists.

Qualifications & Requirements

• 2-3 years of experience managing a team in a retail or goal-focused environment.
• Previous experience in luxury retail preferred.
• Strong empathy, listening, and communication skills.
• Quick and flexible thinker with the ability to adapt to fast-paced situations.
• Competent in financial matters and knowledgeable about sales metrics.
• Proficient in Excel and comfortable using various sales reporting systems.
• Resourceful, organized, and detail-oriented with a continuous improvement mindset.
• Must demonstrate humility, hunger, and intelligence in approach to work.

Equal Opportunity Employer
Hampden is an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other protected category. All employment decisions are based on qualifications, merit, and business needs.