SALES & EVENTS SPECIALIST, AUX Events & Conferences - Boston University

Events & Conferences is a division of Auxiliary Services responsible for the coordination of University-wide events, room scheduling of University events, management of the summer conference operations, management of a campus arts venue, and the coordination of non-University conferences and events throughout the year. Our mission is to support the academic enterprise of a vibrant research institution by providing comprehensive service and event planning resources at an exceptional value to campus departments and external clients. We are seeking a Sales & Events Specialist to join our team. Reporting to the Assistant Director of Sales & Client Services, this position serves as the front-line point of contact for conference and event inquiries.

Key Responsibilities:

• Respond to inquiries that come in via phone, email, webform, and third-party sites
• Analyze requests to anticipate needs, provide proposals, conduct site tours, and coordinate venues and services
• Create, track, and monitor reports on past and current inquiry requests
• Manage a limited number of programs annually from inquiry to financial reconciliation
• Assist with sales & marketing initiatives
• Manage and collaborate with student employees
• Provide support to other areas within Events & Conferences such as reservations, registration, summer conference housing, and Commencement

A cover letter is required for consideration.

• Bachelor's degree
• One to three years of relevant experience in customer service, sales, or hospitality
• Excellent interpersonal and communication skills
• Ability to analyze and anticipate client needs while comparing to available facilities and services
• Ability to remain calm and positive under pressure and to deal effectively and diplomatically with a variety of constituencies
• Must be resourceful and able to set priorities to successfully execute short- and long-term overlapping projects
• Proficient in Microsoft Office including Excel
• Willing to work evenings and weekends for events, client meetings, or site visits
• Demonstrated commitment to diversity, equity, and inclusion
• Valid Driver's License and knowledge of Boston University is preferred

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.