Sales Development Support Specialist at Herc Rentals Inc
Foothill Ranch, CA
About the Job
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of March 31, 2023. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 412 locations and has approximately 7,600 employees in North America.
Short Description
The Sales Support Specialist responds to customers in timely manner to meet the designated SLA and provide the best-in-class customer experience for a dedicated customer base. The team works in a fast-paced support environment and is responsible for solutioning all customer inquiries based on a 15-minute response time. The Sales Support Specialist can coordinate efficiently with our multiple branch locations to ensure customer requests are accepted and fulfilled, on-time and with complete invoice accuracy. The Sales Support Specialist will submit applications as assigned to them, perform PCNG Demos, and assist with the customer onboarding process. The Sales Support Specialist will also be responsible for dispatching leads to the Sales Team. These leads may come thru multiple channels including phone calls, third party websites, and internal website. The Sales Support Specialist position requires someone who responds quickly to the lead dispatching process, and customer onboarding requests while simultaneously being able to follow our documentation process.
Responsibilities
Professional Experience
Proven track record with 1 plus years of customer service & account management within the heavy equipment/construction markets preferred.
Proven experience being able to prioritize multiple initiative and providing an excellent customer experience.
Educational Background
BA/BS University degree with a concentration in marketing, promotions, advertising sales, or business administration preferred. Will consider relevant experience in support roles. This an include administration, customer care, retail etc.
Conditions of Employment
Skills
Compensation Data
$18-24 an hour
Req #: 59523
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
Short Description
The Sales Support Specialist responds to customers in timely manner to meet the designated SLA and provide the best-in-class customer experience for a dedicated customer base. The team works in a fast-paced support environment and is responsible for solutioning all customer inquiries based on a 15-minute response time. The Sales Support Specialist can coordinate efficiently with our multiple branch locations to ensure customer requests are accepted and fulfilled, on-time and with complete invoice accuracy. The Sales Support Specialist will submit applications as assigned to them, perform PCNG Demos, and assist with the customer onboarding process. The Sales Support Specialist will also be responsible for dispatching leads to the Sales Team. These leads may come thru multiple channels including phone calls, third party websites, and internal website. The Sales Support Specialist position requires someone who responds quickly to the lead dispatching process, and customer onboarding requests while simultaneously being able to follow our documentation process.
Responsibilities
- Understand our E-apply process and credit requirements.
- Submit Applications as assigned in a timely fashion.
- Assist in rush applications when necessary and escalate as appropriate.
- High Proficiency with Rentalman and Salesforce cases
- Work Logistics with our branch network to quickly respond to the customer's needs
- Provide communication through Teams chat on assigned task updates, new work pending and other updates. Must work well in a cross functional environment.
- Complete all customer requests within the designated 15-minute timeline. This response time is also required for tasks assigned intern
- Must follow the lead dispatching process and respond timely to inquiries.
Professional Experience
Proven track record with 1 plus years of customer service & account management within the heavy equipment/construction markets preferred.
Proven experience being able to prioritize multiple initiative and providing an excellent customer experience.
Educational Background
BA/BS University degree with a concentration in marketing, promotions, advertising sales, or business administration preferred. Will consider relevant experience in support roles. This an include administration, customer care, retail etc.
Conditions of Employment
Skills
- Credit Application Accuracy
- Consistently meet 15-minute response time
- PCNG Demo Engagement
- 100% response rate to all inbound requests. This will include customer requests and also Sales Development Support needs
- Logistics Accuracy when coordinating with branches for equipment fulfillment
- Timely dispatch of internal leads
Compensation Data
$18-24 an hour
Req #: 59523
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.