Sales Development Analyst (Texas, Austin) - National Western Life Insurance Company

Who we are:

Prosperity Group Holdings, LP (“Prosperity”) is a holding company with three U.S. insurance entities: Shenandoah Life Insurance Company (“SHEN”), SBLI USA Life Insurance Company, Inc. (“SBLI”), S.USA Life Insurance Company, Inc. (“S.USA”); one Bermuda reinsurance entity, Prosperity Life Assurance Limited (“PLAL”); as well as an asset manager, Prosperity Asset Management, LLC (“PAM”).

Through the three U.S. insurance entities, Prosperity provides financial security to customers and their families through innovative protection, asset accumulation, and supplemental health insurance products. Through its reinsurance entity, it provides customized and innovative capital, investments and risk management solutions to its reinsurance clients. All Prosperity insurance/reinsurance entities are rated A- by A.M. Best and Kroll. Since 2019, assets under management by Prosperity entities have grown from $2.3 billion to $16 billion.

Prosperity is owned by funds affiliated with Elliott Investment Management L.P. (“Elliott”) and has access to flexible capital through Elliott. The funds that make up the capital provided by Elliott to Prosperity have no maturity date and therefore no time horizon to exit. This allows Prosperity to grow at their own pace over a long period of time.

Prosperity’s asset management team established a distinct business, PAM, under the Prosperity umbrella representing the investment management and asset origination team of Prosperity in 2022. In this capacity, PAM manages over $10 billion in assets for Prosperity’s insurance and reinsurance businesses. As part of the company’s vision to continue its expansion of its insurance business and grow to $25 billion in assets by 2025, Prosperity has entered into a definitive merger agreement to acquire National Western Life Group, Inc. At the close of the transaction, expected in the first half of 2024, Prosperity will have more than $25 billion assets under management and will be servicing more than 1 million policies.

Prosperity is a high-growth insurance holding company led by a seasoned management team with significant experiences in the insurance and asset management sectors.

Summary:

The Sales Development & Analytics Team at Prosperity Life Group is seeking a Sales Development Analyst to join our team.  This role will assist with building and maintaining annuity & life insurance products on multiple online eApplication platforms. The focus for this position is on the submission and processing of annuity & life insurance related data from a variety of external service providers including Hexure, iPipeline, Zinnia, DTCC and others. The Sales Development Analyst must have a strong customer focus; demonstrate analytic, problem solving and research skills and work well in a team environment. 

Essential Duties and Responsibilities:

• Execute development of midsize enhancements and product builds for electronic application platforms, including PPfA, DPfA, FormsXML, forms tagging, and other configurations.  This involves but is not limited to the following: meet with business partners to determine requirements, execute on necessary configuration changes, load the changes to external service provider host sites, create and execute test plans, and assist with production deployments.
• Appropriately plan and stage code releases for production launches.
• Research and respond to difficult production support inquiries on vendor platforms and electronic feeds.
• Submit requests for IT services for deployments as well as changes and enhancements to electronic feeds.
• Create and maintain team documentation.
• Provide ongoing maintenance, support and upgrades to existing products and forms.
• Participate on project teams as a Subject Matter Expert (SME). Must be able to handle multiple midsize projects simultaneously, understand priority and meet deadlines. Ability to transition between projects when priorities change.
• Collaborate regularly with team members, management, and both internal and external business partners including IT Partners, Project Managers, Business Analysts, Sales and Business Relationship Managers.
• Participate in business requirement planning sessions.
• Update the forms database to track new forms and updates to existing forms.
• Represent Prosperity Life Group by participating in conference calls and attending meetings and conferences with vendors, service providers, competing carriers, clients and distribution partners.
• Organize and lead meetings.
• Coach, train, and mentor less experienced Sales Development Analysts.
• Work with some direction.
• Execute daily, weekly, and monthly reports and distribute to business partners.
• Other tasks as assigned by Senior Sales Development Analysts and management.

Knowledge, Skills & Abilities

• Excellent interpersonal, verbal, and written communication skills; ability to effectively communicate at all levels of an organization
• Strong knowledge of industry products, policies, and procedures
• Proficient understanding of business practices, sensitivities, and confidentiality
• Ability to be a complex problem solver; must be a strategic critical thinker who thinks outside of the box.
• Flexibility in work schedules; some travel may be required
• Experience with Microsoft tools as well as organizational tools or software
• Strong organizational skills, ability to multi-task and adapt to change
• Ability to work effectively independently with a solutions-minded approach, and as a team player with positive collaboration
• Ability to recognize critical problems and opportunities
• Ability to manage complexity and ambiguity

Education & Experience

• Bachelor’s degree in Business, Finance, Computer Science or a related field is preferred but equivalent professional experience will be considered
• 5+ years professional experience with at least 2 years in the financial or insurance industries
• Knowledge of annuity and/or life products is required as is XML coding experience
• Proficient with Microsoft Office products including Outlook, Word, Excel and PowerPoint
• Experienced using Adobe Acrobat or similar to work with form fields and tagging
• Additional experience that is not required but is preferred include:
• Creating Product and Distributor Profiles for Annuities (PPfA and DPfA)
• Using VTXml Product Suite software to build and maintain products
• Experience with HTML and XML coding languages
• Building/designing to ACORD standards and processing data through the DTC/DTCC
• Experience with Straight Through Processing (STP) to administration systems
• Mapping data interfaces between systems including licensing, appointment, sales and administration systems
• Managing transactional and clearing information from the DTCC and its subsidiary companies including DTC & NSCC electronic feeds

Physical Demands

• While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to talk or hear. Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.